Bryanna Mangual
Summary
Dedicated and dependable healthcare-focused professional with 6 years of experience in fast-paced customer service environments, including 3 years of pharmacy experience. Skilled in patient communication, maintaining accuracy and attention to detail, protecting confidential information, multitasking, and collaborating with healthcare professionals. Experienced in working directly with patients, handling sensitive information, following established procedures, and providing professional and compassionate service. Eager to apply my pharmacy experience, strong work ethic, and commitment to patient care in a Medical Assistant position.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Publix Pharmacy
Pharmacy Technician
Fayetteville, North Carolina
08.2023 - Current
- Patient/customer intake and communication
- Collected and verified patient information to ensure accuracy and compliance with regulations
- Maintaining patient profiles and records
- Prescription and medication data entry
- Insurance verification and billing
- Communicating with pharmacists and other healthcare professionals
- Answered phones and responded to patient questions, providing timely assistance and enhancing patient satisfaction
- Followed healthcare policies and safety procedures to maintain a safe and compliant pharmacy environment
- Managed inventory of medications and supplies to ensure availability
- Maintaining accurate documentation
- Using pharmacy computer systems
- Managing multiple patients/tasks in a busy environment
- Recognizing when a question needs to be referred to the pharmacist
- Following infection-control/sanitation procedures where applicable
- Handling sensitive health information appropriately (HIPPA)
Publix Deli
Deli Associate
Tampa
06.2021 - 07.2023
- Communicated effectively with customers to understand requests and provide accurate service.
- Maintained cleanliness and organization of work areas and equipment.
- Managed multiple responsibilities while maintaining attention to detail during busy periods.
- Worked collaboratively with team members to complete daily responsibilities efficiently.
- Demonstrated dependability, flexibility, and professionalism in a fast-paced environment.
- Handled customer concerns respectfully and worked to resolve issues appropriately.
Wendy’s
Crew Member
Tampa, Florida
04.2020 - 05.2021
- Provided efficient customer service in a fast paced environment.
- Accurately processed customer orders and payments while maintaining attention to detail.
- Followed established safety, sanitation, and operational procedures.
- Maintained a clean, organized, and professional work environment.
- Communicated effectively with customers and coworkers.
- Worked as part of a team while managing multiple responsibilities during busy periods.
- Developed strong time management, communication, and problem solving skills.
Education
Cypress Creek High School
Spring Hill, FLSkills
- Attention to detail and accuracy
- Confidentiality and Professionalism
- Multitasking and time management
- Teamwork
- Patient intake
- Medication data entry
- Insurance verification
- Active listening
- Organizational skills
Certification
- Pharmacy Technician, Florida Board of Pharmacy AUGUST 2023
- OB/GYN Medical Assistant, Auburn University JANUARY 2026
Timeline
Publix Pharmacy
Pharmacy Technician
08.2023 - Current
Publix Deli
Deli Associate
06.2021 - 07.2023
Wendy’s
Crew Member
04.2020 - 05.2021
Cypress Creek High School