Bryanna Mansour
Front Royal,VA
Summary
Adept at installation, repair, and driving with a keen attention to detail, I enhanced customer satisfaction and safety standards at Pohanka Acura and Tony’s Tires. My proactive approach and teamwork led to significant service efficiency, demonstrating my commitment to quality and professional excellence.
Overview
1
1
year of professional experience
Work History
Accelerated Service Technician
Pohanka Acura
06.2024 - Current
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
- Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
- Supported business growth through consistent delivery of top-notch service, resulting in positive client referrals.
- Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Cleaned automotive service bays and removed debris and Type to promote organized work environment.
- Successfully met deadlines for scheduled services while maintaining a focus on accuracy during fast-paced shifts.
- Reduced waiting times for customers, streamlining process of vehicle intake and service scheduling.
- Ability to drive vehicles safely and efficiently
Tire Technician
Tony’s Tires
10.2023 - 06.2024
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
- Ability to drive all makes and models safely and efficiently
Education
High School Diploma -
Warren County High School
Front Royal, VA05.2022
Skills
- Installation and Repair
- Driving
- Attention to Detail
- Preventive Maintenance
- Customer Service
- Valid Driver's License
- Punctual and Reliable
- Flexible and Adaptable
- Quality Assurance
- Time tracking
- Scheduling and Coordination
- Work Documentation
- Following safety practices
- Teamwork and Collaboration
- Organizational Skills
- Time Management
- Active Listening
- Multitasking Abilities
- Effective Communication
- Professionalism
Timeline
Accelerated Service Technician
Pohanka Acura
06.2024 - Current
Tire Technician
Tony’s Tires
10.2023 - 06.2024
High School Diploma -
Warren County High School
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