Bryanna Melaugh
Forest City,NC
Summary
Skilled team leader with strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Fusion BPO
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Location Manager
Family Car Rental
12.2021 - 03.2024
- Maintained accurate records of location agreements, schedules, and expenditures for future reference and audit purposes.
- Resolved escalated customer complaints professionally, consistently achieving satisfactory outcomes for all parties involved.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw daily operations at the rental car facility, ensuring efficient workflow and timely completion of tasks.
- Collecting and confirming sensitive customer information while maintaining privacy of the collected information.
Key Holder
Advanced Auto Parts
08.2020 - 12.2021
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Cosmetics Department Manager
Walmart
12.2019 - 06.2020
- Boosted sales revenue by implementing effective merchandising and visual displays.
- Maintained a well-organized department, streamlining inventory management and reducing stock discrepancies.
- Oversaw daily operations, delegating tasks efficiently to promote a smooth workflow within the team.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Salesperson
AutoZone
12.2018 - 07.2019
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Participated in ongoing training programs to continually improve product knowledge, selling skills, and industry awareness.
- Resolved customer issues promptly, professionally, and diplomatically to maintain positive brand reputation.
Body Piercer
Iron Ink
03.2018 - 06.2019
- Enhanced client satisfaction by providing personalized consultations
- Ensured a safe and sterile environment for piercing procedures, resulting in zero infection incidents during my tenure.
- Educated clients on proper aftercare techniques, leading to faster healing times and fewer complications.
- Maintained detailed records of each client''s procedure, allowing for accurate tracking of piercing history and improved customer service.
- Developed strong rapport with clients through clear communication and a friendly demeanor, building a loyal customer base.
- Delivered exceptional customer experiences by carefully listening to client needs, upholding strict safety protocols, and demonstrating expert technique.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
Western Carolina University
High School Diploma -
Thomas Jefferson Classical Academy
10.2017
Skills
- Continuous Improvement
- Customer service excellence
- Document Management
- Process Improvement
- Social Perceptiveness
- Cash Handling and Management
- Call center experience
Timeline
Customer Service Representative
Fusion BPO
03.2024 - Current
Location Manager
Family Car Rental
12.2021 - 03.2024
Key Holder
Advanced Auto Parts
08.2020 - 12.2021
Cosmetics Department Manager
Walmart
12.2019 - 06.2020
Salesperson
AutoZone
12.2018 - 07.2019
Body Piercer
Iron Ink
03.2018 - 06.2019
High School Diploma -
Thomas Jefferson Classical Academy
Western Carolina University
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