BRYANNA MINNIEWEATHER
Cypress,TX
Summary
A dynamic and customer-centric leader with a proven track record of driving exceptional customer experiences and operational efficiency. Adept at transforming challenges into opportunities, fostering team engagement, and delivering results that exceed expectations. With a deep passion for building strong relationships and an innate ability to connect with people, I bring warmth and professionalism to every interaction. I am committed to continuous growth, both personally and professionally, and am eager to contribute my skills in a role where customer success is paramount.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
NXTPoint Logistics; Home Depot
05.2021 - Current
- Spearhead customer experience initiatives across multiple locations, resulting in a 15% increase in customer satisfaction scores
- Provide strategic coaching and support to office staff, improving team performance and reducing operational errors by 20%
- Streamline dispatch and office operations, enhancing efficiency by 25% and ensuring timely delivery of services
- Oversee supply chain management, balancing customer requirements with logistical constraints to achieve a 98% on-time delivery rate
- Lead warehouse and transportation teams, negotiating with suppliers and resolving supply chain issues, resulting in a 10% cost reduction
- Maintain comprehensive product reports and inventory management, contributing to a 30% improvement in stock accuracy
- Resolve complex customer complaints, achieving a 95% resolution rate on the first point of contact.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Administrative Assistant
Memorials by Cortland
07.2020 - Current
- Ensure smooth office operations by managing schedules, coordinating meetings, and providing executive support, resulting in a 25% increase in office productivity
- Handle all travel arrangements, including booking flights, hotels, and transportation, saving the company 15% on travel expenses
- Maintain inventory and supplies, anticipating needs and placing orders to ensure uninterrupted office operations
- Deliver professional and courteous communication, addressing inquiries and requests with a 99% satisfaction rate.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Answers multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Front Desk Supervisor
Sheraton Houston West
06.2019 - 07.2020
- Led and mentored front desk staff, achieving a 20% improvement in customer service ratings through effective coaching and development
- Managed VIP guest experiences, enhancing guest satisfaction and driving repeat business by 10%
- Ensured financial accuracy by overseeing cash handling procedures and closing out shifts with a 100% accuracy rate
- Facilitated smooth transitions between shifts by maintaining detailed logbooks and communicating critical information effectively.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Front Desk Employee
Westin Houston Memorial City
05.2017 - 06.2019
- Delivered top-tier customer service, consistently receiving positive guest feedback and contributing to the hotel's 95% occupancy rate
- Efficiently managed guest check-ins and check-outs, reducing wait times by 30% and improving overall guest satisfaction
- Maintained cleanliness and organization of front office areas, ensuring a welcoming environment for guests.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
Education
No Degree -
Lone Star College
Cypress, TXSkills
- Customer Experience Management: Customer journey mapping, satisfaction metrics, loyalty program development, conflict resolution
- Team Leadership & Development: Staff training, performance management, motivational coaching
- Operational Efficiency: Process improvement, project management, workflow optimization
- Supply Chain & Logistics: Inventory management, supplier negotiation, delivery schedule
- Communication & Interpersonal Skills: Relationship building, cross-functional collaboration, stakeholder engagement
- Administrative & Coordination: Schedule management, travel arrangements, and office operations
- Technical Proficiency: MS Office Suite, CRM systems, and data analysis tools
- Cross-Functional Collaboration
- Voice of Customer Analysis
- Customer Empathy
- Data Analytics
Timeline
Customer Experience Manager
NXTPoint Logistics; Home Depot
05.2021 - Current
Administrative Assistant
Memorials by Cortland
07.2020 - Current
Front Desk Supervisor
Sheraton Houston West
06.2019 - 07.2020
Front Desk Employee
Westin Houston Memorial City
05.2017 - 06.2019
No Degree -
Lone Star College
Similar Profiles
MICHAEL COGNASIMICHAEL COGNASI
Senior Operations Manager at NXTPoint LogisticsSenior Operations Manager at NXTPoint Logistics
Jaime MonteroJaime Montero
Operations Supervisor at Capstone Logistics (Home Depot Distribution)Operations Supervisor at Capstone Logistics (Home Depot Distribution)
Dan KuczynskiDan Kuczynski
General Manager – Deliver From Store at The Home Depot / Temco LogisticsGeneral Manager – Deliver From Store at The Home Depot / Temco Logistics
Mark ConlonMark Conlon
Corporate Counsel at Hewlett Packard EnterpriseCorporate Counsel at Hewlett Packard Enterprise
Dontrey DukesDontrey Dukes
Production Manager at Alcon ManufacturingProduction Manager at Alcon Manufacturing