Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Hi, I’m

Bryanna Molinar

Roswell,NM

Summary

Professional in assistant branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.

Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.

Overview

7
years of professional experience
1
Certification

Work History

First Convenience Bank

Assistant Branch Manager
08.2023 - Current

Job overview

  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Coached and developed branch staff by offering constructive feedback and training opportunities.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Supervised team of 5-6 branch employees and made recommendations regarding performance.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.
  • Consulted customers to boost product sales and services.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Complied with established internal controls and policies.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Buffalo Wild Wings

Server
07.2021 - 08.2023

Job overview

  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Church’s Chicken

Shift Lead
11.2020 - 07.2021

Job overview

  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed store opening and closing procedures and balanced tills.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills

MBF Inspection Services

Assistant
07.2018 - 08.2018

Job overview

  • Developed and maintained filing systems to facilitate easy access to information.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Monitored and ordered supplies and materials to keep office well stocked.

Education

Roswell High School
Roswell, NM

High School Diploma
06.2021

Skills

  • Food preparation and station readiness
  • Dining area maintenance
  • Table arrangement and setting
  • Schedule management
  • Organizational skills for storage
  • Call handling and reception
  • Prioritization of tasks
  • Workplace safety
  • Banking
  • Business development
  • Team development
  • Operations management
  • Compliance management
  • Account management
  • Loan application evaluation
  • Financial product sales
  • Cash handling
  • Strong leadership
  • Attention to detail
  • Branch operations management
  • Excellent work ethic
  • Team player
  • Coaching and mentoring

Certification

  • Certified phlebotimist

Accomplishments

Certification in phlebotomy

Timeline

Assistant Branch Manager

First Convenience Bank
08.2023 - Current

Server

Buffalo Wild Wings
07.2021 - 08.2023

Shift Lead

Church’s Chicken
11.2020 - 07.2021

Assistant

MBF Inspection Services
07.2018 - 08.2018

Roswell High School

High School Diploma

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