Bryanna Naples
Bradenton
Summary
Experienced patient care coordinator adept at optimizing patient flow and satisfaction. Proficient in managing patient schedules and facilitating communication between healthcare providers and patients. Demonstrates empathy and efficiency in handling administrative duties and patient inquiries. Known for strong organizational skills, effective communication, and adaptability to changing circumstances. Skilled in managing patient records, scheduling, and liaising between patients and medical staff to ensure seamless experiences and achieve optimal outcomes. Reliable professional focused on delivering high-quality patient care through team collaboration.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
The Wellness Way
02.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
Health insurance agent
Castle Rock Benifits
11.2020 - 04.2023
- Followed up with insured individuals regarding premium and deductibles payments.
- Reviewed new files to determine the current status of injury claims and to develop a plan of action.
- Collaborated with the claims department and industry anti-fraud organizations to resolve claims.
- Prospecting skills.
- Meeting sales goals.
- Motivation for sales.
- Product knowledge.
- Organizational skills.
- Attention to detail.
- Strong communication skills.
Personal Assistant
Island life electric
06.2020 - 04.2022
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Screened telephone calls and inquiries and directed as appropriate.
- Managed household inventory and maintenance schedules.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Prioritized and led project organization, keeping track of deadlines and corresponding with team members.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Education
Some College (No Degree) -
Keiser University
Sarasota, FLSkills
- Customer Service and Rapport
- Effective multitasking
- Efficient appointment management
- Organizing and Preparing Meetings
- Proper Phone Etiquette
- Flexible Schedule
- Attention to Detail
- Approachable and courteous attitude
- Calm and effective under pressure
- Patient care coordination
- Verbal and written communication
- Scheduling
- Patient records management
- Follow-up care
Timeline
Patient Care Coordinator
The Wellness Way
02.2024 - Current
Health insurance agent
Castle Rock Benifits
11.2020 - 04.2023
Personal Assistant
Island life electric
06.2020 - 04.2022
Some College (No Degree) -
Keiser University
Similar Profiles
Jordan WeilJordan Weil
Franchise Assistant Manager at The Wellness WayFranchise Assistant Manager at The Wellness Way
Milandeep BatthMilandeep Batth
Patient Care Coordinator/Social Media Manager at The Wellness WayPatient Care Coordinator/Social Media Manager at The Wellness Way
Grace DeppaGrace Deppa
Social Media and Marketing Specialist at The Wellness WaySocial Media and Marketing Specialist at The Wellness Way
Tyler DemhaTyler Demha
Volunteer at State College of Florida Collegiate SchoolVolunteer at State College of Florida Collegiate School
Liam FarrellyLiam Farrelly
Restaurant Team Member at Piesanos Stone Fired PizzaRestaurant Team Member at Piesanos Stone Fired Pizza