Bryanna O'Neal
Harper
Summary
Dynamic personal banker with a proven track record at Sonora Bank, excelling in relationship building and customer service. Recognized for enhancing client retention through proactive follow-ups and tailored financial solutions. Skilled in cash handling and fostering teamwork, contributing to a positive work environment while driving new business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Banker
Sonora Bank
05.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Hospitality Associate
Garrison Brothers Distillery
07.2023 - 05.2024
- .
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Bartender/Server
Max's Roadhouse
07.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Hospitality Associate
JW Marriott San Antonio Hill Country Resort & Spa
01.2021 - 07.2022
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Played a pivotal role in achieving a high employee retention rate by fostering a positive work culture that valued teamwork, communication, and recognition.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
Education
High School Diploma -
Smithson Valley
Spring Branch12-2021
Skills
- Relationship building and management
- Customer service
- Cash handling
- Positive attitude
- Engaging personality
- Reliable and responsible
Certification
Notary Public, State of Texas
Timeline
Personal Banker
Sonora Bank
05.2024 - Current
Hospitality Associate
Garrison Brothers Distillery
07.2023 - 05.2024
Bartender/Server
Max's Roadhouse
07.2022 - 07.2023
Hospitality Associate
JW Marriott San Antonio Hill Country Resort & Spa
01.2021 - 07.2022
High School Diploma -
Smithson Valley
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