Bryanna Parker

• Explained rental and housing regulations to clients and helped each discover best options for housing.
• Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
• Oversaw housing plans for over 30 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
• Calculated tenant rent amounts to prepare leases and contracts.
• Sought out affordable housing options and residences for people in need.
• Answered client questions about lease and rental agreements and advocated on behalf of client needs.
• Assisted applicants in filling out housing applications and verifying assets.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Identified service gaps and located needed housing and work placement resources for individuals.

• Developed effective, trusting relationships with program participants

• Worked with clients to develop and implement a housing stabilization plan that will maximize housing location, placement, and retention which will increase quality of life and community engagement

• Kept up-to-date, accurate, well-written/well documented case notes; complete all documentation and paperwork in a timely manner; prepared clear and thorough assessments and referrals for inclusion in case files and provided supervisor with any and all information requested in the timeframe given

• Collaborated with Recovery Rehousing Program Manager for housing location services and creating client care plans

• Assisted client with completing housing applications and securing housing of their choice

• Assisted clients with accessing resources and services to increase housing stability (e.g. linkage to primary care physicians, health insurance, food banks, credit repair, legal aid, In Home Supportive Services (IHSS), money management, tenant rights and responsibilities, mental health, benefits enrollment, etc.)

• Conducted regular home visits and accompany clients as needed to appointments related to housing stability (e.g. HACLA appointments, doctor's appointments, court appearances, benefits hearings, etc.)

• Provided counseling, instruction, and assistance in the area of increasing independent living skills, life-skills training and financial literacy training to enhance housing stability

• Assisted clients in developing and attaining goals related to education, vocational training, and/or employment

• Provided crisis intervention whenever appropriate and as needed

• Provided advocacy as needed to help address issues and barriers

• Evaluated treatment plans against individual goals and healthcare standards.
• Helped patients receive appropriate, high-quality care with reasonable results.
• Provided on-going case management and service coordination to assess and support progress towards goal completion
• Conducted crisis and risk assessments and provided crisis intervention services focused on enhancing clients' ability to independently problem-solve , utilize effective coping skills, and manage and self-coordinate own care
• Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
• Took active role in patient planning process, detailing instructions and responding appropriately and effectively to questions and concerns.

• Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics
• Supported residents in coping with emotions and fears through one-on-one sessions
• Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene
• Collaborated with various agencies and service providers to facilitate care coordination and information sharing
• Communicated behavior choices to residents by outlining positive and negative consequences of choices
• Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support
• Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills
• Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
• Enforced policies and safety standards through building and room rounds
• Provided swift and knowledgeable emergency support in line with campus crisis protocols
• Promoted positive relations between residents and staff
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents
• Supported personal needs of residents dealing with diverse conditions

• Worked quickly and efficiently with minimal oversight to accomplish assigned duties
• Managed payroll and time and attendance systems
• Responded to employee inquiries regarding payroll and timekeeping
• Provided feedback on individual actions, behaviors, and verbal responses
• Ensured aircraft met departure time
• Trained employees in safe work methods
• Daily appraised employees' grasp of safe work methods
• Trained, developed and led team of 11 employees
• Strengthened team operations by refocusing training, optimizing performance and maximizing efficiency
• Supervised and coordinated ground crews loading, unloading and securing aircraft cargo
• Worked with vendors and internal departments to smoothly accomplish all ramp objectives
• Maintained team and operational compliance with all safety regulations
• Coordinated site investigations, documented issues and escalated to executive teams as needed
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers

• Tracked class attendance
• Kept youth safe and secure in facility and in public
• Compiled and produced documents and reports and filed and sent required documents to appropriate parties
• Designed lesson plans focused on age and level-appropriate material Observed and documented behaviors and actions
• Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance
• Created and implemented child-based hands-on curriculum to promote student interest and receptive learning

• Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
• Drafted professional memos, letters and marketing copy to support business objectives and growth
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Sorted and distributed office mail and recorded incoming shipments for corporate records
• Routed incoming calls and faxes and drafted detailed messages to expedite response
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments