Summary
Overview
Work History
Education
Skills
Timeline
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Bryanna Pecore

Houston,TX

Summary

Committed to fostering a welcoming atmosphere while ensuring operational efficiency.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Server

Cracker Barrel Restaurant
08.2024 - 06.2025
  • Answered customers' questions, recommended items, and recorded order information.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Served food and beverages promptly with focused attention to customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Security Officer

United Protective Services
04.2023 - 08.2024
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Security Officer

Adm Security Services
05.2022 - 04.2023
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Cashier

JD Sports
05.2021 - 05.2022
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Learned duties for various positions and provided backup at key times.

Server

Cracker Barrel Restaurant
09.2020 - 05.2021
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

Olive Garden Restaurant
08.2019 - 09.2020
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Host

Cheddars Restaurant
12.2018 - 08.2019
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

Elsik High School
Houston, TX
03.2019

Skills

  • Order delivery practices
  • Table resetting
  • Daily specials memorization
  • Team member support
  • Exceptional customer service
  • Food safety practices
  • Guest seating
  • Customer service
  • Retail merchandising
  • Cash handling
  • Positive and professional
  • Customer inquiries

Timeline

Server

Cracker Barrel Restaurant
08.2024 - 06.2025

Security Officer

United Protective Services
04.2023 - 08.2024

Security Officer

Adm Security Services
05.2022 - 04.2023

Cashier

JD Sports
05.2021 - 05.2022

Server

Cracker Barrel Restaurant
09.2020 - 05.2021

Server

Olive Garden Restaurant
08.2019 - 09.2020

Host

Cheddars Restaurant
12.2018 - 08.2019

High School Diploma -

Elsik High School