Bryanna Pedro
Farmington,CT
Summary
Detail-oriented and driven professional with strong organizational skills and excellent interpersonal abilities. Committed to supporting others, continuously learning, and making meaningful contributions in dynamic, fast-paced environments.
Overview
9
9
years of professional experience
Work History
Paitent Access Representative
Connecticut Childrens
Farmington, CT
03.2021 - Current
- Coordinated with physicians, nurses, and administrative staff to enhance patient care continuity and optimize office operations
- Scheduled and coordinated patient appointments in a fast-paced pediatric office while ensuring efficient provider scheduling and patient flow
- Verified insurance eligibility, benefits, referrals, and prior authorizations to support accurate billing and reduce claim issues
- Executed patient check-in/check-out procedures, collected copayments, and upheld HIPAA compliance across all front-office activities
- Managed patient scheduling, registration, and insurance verification using Epic EMR system, ensuring accuracy in electronic medical records
Banking Member Service Representative
Connex Credit Union
North Haven, CT
03.2018 - 03.2021
- Executed customer transactions including deposits, withdrawals, loans, and transfers accurately and efficiently.
- Resolved member account inquiries and transaction requests, enhancing customer satisfaction.
- Facilitated new account openings and clarified bank policies, improving customer understanding.
- Processed loan applications and conducted preliminary eligibility assessments.
- Managed daily cash transactions and balanced cash drawers accurately.
Assistant Key Holder
Bath and Body Works, Limited Brands
Meriden, Connecticut
06.2017 - 10.2019
- Managed inventory levels and organized stockroom to ensure product availability.
- Supported team members in delivering exceptional customer service.
- Trained new staff on store policies and procedures to enhance operational consistency.
- Ensured merchandise displays met brand standards consistently.
- Collaborated with management to implement promotional strategies that increased customer engagement.
- Assisted in opening and closing store operations effectively.
Fitness Center Coordinator
Club 24
Middletown, Connecticut
01.2017 - 08.2019
- Engaged with potential members to facilitate gym membership sales and communicate service offerings.
- Scheduled appointments, tours, personal training sessions, and classes to optimize member engagement.
- Coordinated onboarding for new staff and trained on procedures to ensure smooth integration.
- Assisting with opening or closing procedures
Education
Bachelor of Science - Professional Studies
Goodwin University
East Hartford06-2026
Skills
- Care Coordination — Support for therapy teams, referrals, and multidisciplinary communication
- Clinical Documentation — Accurate tracking in Epic Systems with strict HIPAA compliance
- Scheduling & Intake — Patient scheduling, intake processing, and administrative workflow support
- Insurance Processing — Verification, prior authorizations, and payer communication
- Customer Service — Patient relations, service recovery, and clear professional communication
- Key Holder Management — Opening/closing procedures, shift leadership, staff support, and facility oversight
- Team Coordination — Workflow alignment, task delegation, and operational continuity
- Front Desk Operations — Check‑ins, membership support, and class/trainer scheduling
- Financial Accuracy — Cash handling, POS transactions, and reconciliation
- Operational Support — Daily facility workflows, safety standards, and inventory upkeep
- Core Professional Skills — Time management, detail orientation, and analytical problem‑solving
Timeline
Paitent Access Representative
Connecticut Childrens
03.2021 - Current
Banking Member Service Representative
Connex Credit Union
03.2018 - 03.2021
Assistant Key Holder
Bath and Body Works, Limited Brands
06.2017 - 10.2019
Fitness Center Coordinator
Club 24
01.2017 - 08.2019
Bachelor of Science - Professional Studies
Goodwin University