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Accomplished professional with extensive expertise in schedule management, data entry, and retail platforms. Demonstrates exceptional skills in effective workflow management, customer relations, and personnel training and development. Proven track record in cash handling, adherence to high customer service standards, and exceptional telephone etiquette. Possesses comprehensive product knowledge and is a negotiation expert with strong employee management capabilities. Adept at effective problem solving, sales proficiency, and complaint resolution. Proficient in Microsoft Outlook, Word, and Excel with a deep understanding of sales strategies.

Versatile customer service professional looking to take on increasing responsibility, i thrive in a fast paced environment and remain calm in challenging situations. I have worked for the same company since 2001 acquiring excellent customer service skills. I have trained in many different departments of the bank including general banking queries, assisting customers with there internet banking, setting up payments, resolving complaints at first point of contact, i have also been a lending manager within the bank .I have excellent communication skills both verbally and written. i work as part of a team. I have been nominated on many occasions for my excellent NPS scores. I can adapt to new roles and training. i have used different systems over the years when TSB migrated to a new banking system. I have excellent computer skills and show excellent attention to detail. i attend meeting on a daily basis using teams. I am looking for new challenges and new roles. Accomplished Customer Service Representative of [Number] years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

 I am a seasoned professional with nine years of experience in sales, customer service, and relationship management. My passion for exceptional customer experiences, paired with a recent Master of Science in Advertising and Marketing, positions meas a results-oriented expert ready to drive business growth. 

An intelligent, mature, ambitious and forward thinking Communications Undergraduate with more than 6 years’ work experience, 3.5 years of which have been at senior management. I possess multi-disciplinary prowess in Account and Relationship Management in Telcom VAS, Business Development (AD Sales) and Digital Marketing. A seasoned Key Account Manager with a good track record of using sound analytical skills to competently source for, close and manage high-end accounts in the corporate, SME and Government/public sector

Bryanna Perry

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Senior Customer Service Advisor

Travel Consultant

Claims Processor

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High School Diploma

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Senior Customer Service Advisor

Travel Consultant

Claims Processor

Baker High School

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