Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryanna Pires

Somerville,MA

Summary

Dynamic and detail-oriented professional with experience at Compass Group, excelling in high-pressure environments. Proven ability to enhance customer satisfaction through exceptional service and attention to detail. Skilled in time management and team collaboration, consistently delivering high-quality beverages and dishes while fostering a loyal customer base.

Overview

13
13
years of professional experience

Work History

Barista

Compass Group
09.2018 - Current
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

Consessions Cook

Delaware North- TD Garden
04.2017 - 07.2018
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
  • Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.

Line Cook

Compass Group
09.2012 - 03.2017


  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

Education

Automotive

Somerville High
Somerville, MA
06.2011

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player

Timeline

Barista

Compass Group
09.2018 - Current

Consessions Cook

Delaware North- TD Garden
04.2017 - 07.2018

Line Cook

Compass Group
09.2012 - 03.2017

Automotive

Somerville High

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