Bryanna Riley
Omaha,Ne
Summary
To secure a challenging position with a very professional organization which will enable me to apply my knowledge and creative skills to benefit the company. Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements. Police Officer with 1 years of service enforcing rules and authority for good of all citizens. Passionate about saving lives, protecting victims and fighting crime. Excellent record of promotion and recognition for going beyond call of duty. Resourceful Police Officer focused on maintaining order and public safety, responding to emergencies, protecting people and property and promoting positive community relations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Police Officer
Omaha Police Department
02.2023 - Current
- Conducted preliminary investigations at scenes of major crimes.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Checked vehicle equipment for proper functioning prior to use.
- Monitored traffic violations, issuing citations as necessary.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Provided testimony in court proceedings.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Security
Riley Protection Group
03.2015 - Current
- As a Security I’m required to Protecting company’s property and staff by maintaining a safe and secure environment
- Not escalating issues in the process of de-escalation
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
Transportation/Bus Aide
Omaha Public Schools
09.2021 - 05.2022
- As a Bus Driver I am required to transport OPS students to school and from school
- The schedule is a split shift schedule
- And requires a class C endorsement drivers license.
- Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Enhanced student safety by closely monitoring behavior and promptly addressing any concerns or issues.
- Maintained compliance with district policies related to student behavior management on buses.
- Developed strong rapport with diverse student populations through open communication channels and active listening techniques.
Transportation/Bus Aide
Omaha Public Schools
07.2019 - 09.2021
- As a Bus aide I am required to assist with all OPS students on getting to and from school on a timely manner.
- Maintained compliance with district policies related to student behavior management on buses.
- Enhanced student safety by closely monitoring behavior and promptly addressing any concerns or issues.
- Ensured a positive and safe bus environment by enforcing rules and guidelines consistently among all students, promoting respect and cooperation.
Nutrition Services/Cashier
Omaha Public Schools
03.2019 - 05.2019
- As a Cashier for Omaha Public Schools, My position required myself to Clean and prepare students and staff meals throughout the week
- Also check out students meals and apply payments for student accounts
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked closely with shift manager to solve problems and handle customer concerns.
Server
Village Inn
12.2018 - 04.2019
- As a Server, My position required myself to take orders from customers and serve their meals
- Also cleaning and stocking supplies
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Loyalty Care Customer CARE
Marriott International
01.2016 - 03.2019
- As a Loyalty Care Customer CARE , My position required myself to Receive inbound and make outbound calls to the hotel locations to assist guests in booking reservations, billing disputes and updating account information
- Managed a high volume of inbound calls, efficiently assisting customers with their loyalty account inquiries.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided exceptional service to customers, resulting in positive feedback and increased loyalty program referrals.
- Delivered prompt service to prioritize customer needs.
- Developed and updated databases to handle customer data.
- Increased efficiency and team productivity by promoting operational best practices.
Financial Advisor
Mutual Of Omaha
10.2015 - 01.2016
- As a Financial Advisor , My position required myself to Reach out to guests to do verify their insurance plans and get them upgraded to next best insurance
- Collaborated with clients to develop customized investment portfolios.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Implemented tax-efficient strategies for clients, maximizing returns while minimizing tax liabilities.
- Helped clients make informed decisions about financial future.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Financial Advisor
Nelnet
08.2015 - 10.2015
- As a Financial Advisor , My position required myself to Receive inbound and make outbound calls to past/current customers on their loan accounts going delinquent, to have them make a payment or set up a payment plan
- L assist guests in billing disputes and updating account information.
- Assisted clients with estate planning to organize distribution of assets based on client wishes.
- Recommended specific investments to help clients meet financial goals.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Presented financial plans and investment recommendations to clients.
Benefits Specialist
West Corporation
07.2013 - 07.2015
- Handle Medical Prescriptions, Making sure customers have what they need, De escalating calls, Updating Account information
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Retention Representative
Sitel
05.2012 - 07.2013
- As a Retention Representative , My position required myself to Receive inbound calls to past/current customers on their DIRECTV Cable accounts from going to collections, and Selling Channel Packages that best met the customers needs for their household.
- Implemented and developed customer service training processes.
- Established trust-based relationships with clients resulting in long-term commitment to the company''s services.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Education
Associates Degree in Criminal Justice - Criminal Justice
Metropolitan Community College
5300 N 30th Street05.2022
High School Diploma -
William Jennings Bryan
4700 Giles Rd05.2011
Skills
- Safety improvements
- Planning and coordination
- Criminal Investigations
- Directing Traffic
- De-Escalation Techniques
- Crowd Control
- Traffic Control
- Community Engagement
References
- Tianna Banks, 719-761-5533, Tianna.banks@marriott.com, Shift Supervisor Marriott for 10 years
- Phillip Hodges, 402-301-4741 phillip.hodges@cityofomaha.org Former Lt. 10 years
- Kiera Parker, 402-707-0496, Kieraparker1357@yahoo.com, Former Sonic Co-Worker 15 years
Certification
- CFR - Certified First Responder
Timeline
Police Officer
Omaha Police Department
02.2023 - Current
Transportation/Bus Aide
Omaha Public Schools
09.2021 - 05.2022
Transportation/Bus Aide
Omaha Public Schools
07.2019 - 09.2021
Nutrition Services/Cashier
Omaha Public Schools
03.2019 - 05.2019
Server
Village Inn
12.2018 - 04.2019
Loyalty Care Customer CARE
Marriott International
01.2016 - 03.2019
Financial Advisor
Mutual Of Omaha
10.2015 - 01.2016
Financial Advisor
Nelnet
08.2015 - 10.2015
Security
Riley Protection Group
03.2015 - Current
Benefits Specialist
West Corporation
07.2013 - 07.2015
Retention Representative
Sitel
05.2012 - 07.2013
Associates Degree in Criminal Justice - Criminal Justice
Metropolitan Community College
High School Diploma -
William Jennings Bryan
- CFR - Certified First Responder
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