Bryanna Rodriguez
Houston,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
Work History
Relationship Specialist / Teller
Smart Financial Credit Union
09.2020 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Counted cash and bagged or filled cassette trays for ATMs, prepared cash for delivery routes and reported cash discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Bank Teller
Wells Fargo
01.2020 - 09.2020
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, and maintain accounts.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Fulfillment Associate
Target
06.2019 - 01.2020
- Filled orders according to defined standards using standard picking system.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Sales Associate
Walgreens
01.2018 - 06.2019
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
Education
Associate of Applied Science - Accounting
San Jacinto College District
Pasadena, TX12.2023
High School Diploma -
J. Frank Dobie High School
Houston, TX05.2019
Skills
- Problem-Solving
- Detail-Oriented
- Competitive Research
- Team Collaboration
- Relationship Building
- Sales Expertise
Timeline
Relationship Specialist / Teller
Smart Financial Credit Union
09.2020 - Current
Bank Teller
Wells Fargo
01.2020 - 09.2020
Fulfillment Associate
Target
06.2019 - 01.2020
Sales Associate
Walgreens
01.2018 - 06.2019
Associate of Applied Science - Accounting
San Jacinto College District
High School Diploma -
J. Frank Dobie High School
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