Bryanna Saenz
Maricopa,AZ
Summary
Experienced with correctional facility management, focusing on maintaining safe and controlled environment. Utilizes conflict resolution and leadership skills to manage staff and inmates effectively. Track record of ensuring compliance with regulations and fostering collaborative team atmosphere.
Overview
15
15
years of professional experience
Work History
Correctional Lieutenant
Red Rock Correctional Center
01.2021 - Current
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Reduced instances of misconduct by establishing positive relationships with inmates and addressing grievances in a timely manner.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
- Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
- Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
- Developed schedules for subordinate officers that ensured adequate coverage across all shifts while also considering individual needs and preferences.
- Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
Pharmacy Support Specialist
CVS Healthcare
10.2020 - 01.2021
- Facilitated timely prescription refills through efficient communication with prescribers, minimizing delays in patient care.
- Collaborated with other healthcare professionals to facilitate seamless transitions of care, helping to ensure continuity and accuracy of patient medications during hospital discharges or transfers between providers.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations when handling sensitive health information during daily tasks such as prescription transfers or insurance verifications.
- Provided exceptional customer service at the point-of-sale, ensuring positive relationships with both new and returning customers.
Customer Service Representative
Stateserv Medical
04.2020 - 10.2020
- Receives and responds to inbound calls from clients for order and delivery of equipment, pick-up, maintenance, or changes in service
- Act as a resource for inbound calls from patients or care givers to troubleshoot basic and routine issues with equipment
- Make outbound calls to facilities and patience to establishes any delivery time constraints and schedules delivery or pick up accordingly
Coach Counselor
Canyon State Academy/ROP
09.2019 - 04.2020
- Ensures that the facility (unit, cottage, house, room, dorm, etc.) is on time for all elements and the students participate in all of the scheduled activities
- Ensures that program rules, norms, policies etc
- Are enforced and that the program is operated within all program requirements and regulatory guidelines
- Conducts physical count of students within the assigned living area and/or assignment and records the count on the student check sheet as required by site operations (every 5, 10, 15, etc
- Minutes)
- Attends and participates in all required meetings
- Commits to attending all training and staff development classes to ensure sufficient hours of training on an annual basis
- Notifies the supervisor if annual training hours are deficient
Teleservices Consultant
Arizona Federal Credit Union
09.2018 - 09.2019
- Answer and process all phone transactions to promote Credit Union Services and provide members with consistent, accurate and courteous service
- Provide internal and external member support and problem resolution using CU online, Bill Payer, and Touch-Tone 24
- Serve as a resource to educate members about the security and functionality of Internet banking and Bill Payer
- Increase utilization of services by identifying member needs and appropriately offering products and services
- Tech Support, trained new employees, and did special projects
Correctional Officer II
Arizona Department of Corrections
02.2015 - 07.2017
- Maintained a high degree of professionalism in dealing with fellow staff and inmates
- Performed my duties at my post with the utmost efficiency and attention to detail
- Maintained an elevated level of control and security at designated posts
- Applied myself and learned many aspects of my employment
- Applied my customer service skills as a visitation officer in dealing with the public
- Assisted in the training of new hires as a field training officer
- Learned to maintain a proper and concise count of our inmates and their movement as a count/movement officer
Customer Service Representative -Temporary
Multiple Temporary Contracts
05.2012 - 02.2015
- Managed a high volume of incoming and outgoing calls
- Multitasked on various media outlets to include phones and email
- Mediated between clients and insurance companies
- Managed equipment orders for technicians as well as assisting them with troubleshooting
- Assisted in the dispatching of technicians to proper maintenance locations
Customer Service Representative
Champion College Services
12.2009 - 05.2012
- Provide financial counseling to discuss and resolve debt situations
- Assist with arrangements for payments to bring account current and follow up to ensure obligation is satisfied
- Follow company policies and procedures for delinquent accounts regarding repayment options as well as deferments and forbearances to prevent student loans from defaulting
- Assist other Customer Service Representatives with difficult or complex accounts and situations, utilizing technical knowledge of procedures or guidelines
- Make approximately 160-200 outbound and inbound calls daily
- Demonstrate organizational skills and prioritize multiple work assignments, meet deadlines, and adapt to change priorities
Education
AS -
Central Arizona College
11.2024
High School -
Maricopa High School
01.2009
Skills
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Bilingual
- Proficient in Microsoft
- Proficient in Word
- Proficient in Excel
- Trained new hires
- Inmate monitoring
- Reliability
- Safety-oriented
Professionalreferences
- Erik Herrera, Sergeant, ASPC Eyman Prison, (480) 280-7964, Eremhc1990@gmail.com
- Brendt Blevins, Teacher Practice Coach, Southwest Human Development, (623) 707-5043, Papito2121@gmail.com
- Dr. Robert Hill, Dean, Student Services, Glendale Community College, (480) 371-4381, rhill@glendale.edu
Career Overview
To obtain the position in which I can integrate my professionalism and customer service experience with advancement opportunities based on quality of work and productivity. I am an active employee who contributes to the mission, vision, and values of the company. To give excellent performance, and to translate my experience, knowledge, skills and abilities into value for the organization.
Timeline
Correctional Lieutenant
Red Rock Correctional Center
01.2021 - Current
Pharmacy Support Specialist
CVS Healthcare
10.2020 - 01.2021
Customer Service Representative
Stateserv Medical
04.2020 - 10.2020
Coach Counselor
Canyon State Academy/ROP
09.2019 - 04.2020
Teleservices Consultant
Arizona Federal Credit Union
09.2018 - 09.2019
Correctional Officer II
Arizona Department of Corrections
02.2015 - 07.2017
Customer Service Representative -Temporary
Multiple Temporary Contracts
05.2012 - 02.2015
Customer Service Representative
Champion College Services
12.2009 - 05.2012
High School -
Maricopa High School
AS -
Central Arizona College
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