Bryanna Salazar
Abilene
Summary
I am an experienced and compassionate professional with a strong background in education, healthcare, customer service, and life insurance. I am skilled in classroom management, medication administration, front desk operations, and supporting individuals with special needs. My role at Globe Life Life Insurance has further developed my abilities in client relations, policy administration, and maintaining confidentiality. I have a proven track record of delivering high-quality service in fast-paced environments and am known for my adaptability, professionalism, and strong communication skills. Proficient in Microsoft Office Suite, I am committed to creating safe, organized, and respectful spaces for both clients and coworkers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
American Income Life Insurance Company
12.2025 - Current
- Developed customized insurance plans to meet diverse client needs.
- Conducted thorough policy reviews to ensure compliance with regulations.
- Educated clients on benefits and features of life insurance products.
- Utilized CRM software to manage client relationships and track interactions.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
Substitute Teacher
ESS Education
09.2019 - 03.2020
- Deliver Instruction: Follow the absent teacher’s lesson plans and curriculum objectives.
- Classroom Management: Maintain a safe, respectful, and orderly environment.
- Support Students: Assist with learning activities, answer questions, and encourage participation.
- Special Education Support: In some placements, work closely with students who have developmental or behavioral needs.
- Reporting: Document attendance, behavior, and any incidents for the returning teacher or school administration.
- Adaptability: Be flexible across grade levels and subjects, often with limited prep time.
Medication Assistant
Highland Assisted Living
03.2019 - 09.2019
- Administer Medications: Safely distribute prescribed medications according to facility protocols and state regulations.
- Monitor Residents: Observe for side effects or changes in condition and report concerns to nursing staff.
- Vital Signs & Documentation: Record blood pressure, blood sugar, and other vitals; maintain accurate medication logs.
- Resident Support: Assist with daily living activities such as preparing snacks, helping with mobility, and ensuring comfort.
- Communication: Coordinate with nurses, caregivers, and families to ensure continuity of care.
- Safety & Compliance: Follow HIPAA guidelines and maintain patient confidentiality at all times.
Customer Service Representative (Temporary)
Advantage Resourcing Toro
04.2019 - 07.2019
- Inbound & Outbound Calls: Responded to customer inquiries about irrigation systems, including troubleshooting and product support.
- Technical Assistance: Guided customers through setup, maintenance, and issue resolution for Toro irrigation products.
- Follow-Up Communication: Returned missed or disconnected calls to ensure customer satisfaction and continuity.
- Documentation: Logged customer interactions, issues, and resolutions for internal tracking.
- Team Collaboration: Worked with other departments to escalate complex issues or coordinate service.
Receptionist
United Healthcare Account Teleperformance
01.2017 - 07.2018
- Customer Support: Handled inbound and outbound calls to assist United Healthcare members with inquiries about their health insurance plans.
- Billing & Payments: Helped members understand billing statements, resolve discrepancies, and process payments.
- Pharmacy Assistance: Guided customers in finding affordable medications and alternative pharmacy options.
- Plan Navigation: Explained coverage options, benefits, and changes in plan pricing or terms.
- Documentation: Accurately recorded customer interactions and updated account information in the system.
- Problem Solving: Investigated and resolved issues related to claims, coverage, and service access.
Receptionist
West Texas Appliance
12.2016 - 01.2017
- Inbound & Outbound Calls: Answered customer inquiries and scheduled service appointments.
- Appointment Coordination: Created service tickets and ensured technicians had accurate schedules.
- Parts Ordering: Ordered appliance parts based on service needs and tracked inventory or delivery status.
- Customer Interaction: Provided friendly, professional service to walk-in clients and callers.
- Recordkeeping: Maintained logs of appointments, service requests, and customer communications.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH08.2026
Skills
- Insurance policy sales
- Building relationships
- Client service
- Client account management
- Referral generation
- Policy customization
- Appointment scheduling
- Cold calling
- Policy adjustment
Certification
- Licensed Psychologist Credentials (in progress)
- Valid Driver’s License
Timeline
Life Insurance Agent
American Income Life Insurance Company
12.2025 - Current
Substitute Teacher
ESS Education
09.2019 - 03.2020
Customer Service Representative (Temporary)
Advantage Resourcing Toro
04.2019 - 07.2019
Medication Assistant
Highland Assisted Living
03.2019 - 09.2019
Receptionist
United Healthcare Account Teleperformance
01.2017 - 07.2018
Receptionist
West Texas Appliance
12.2016 - 01.2017
Bachelor of Science - Psychology
Southern New Hampshire University