Bryanna Santos
Lodi,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level associate position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Hand and Stone Massage and Facial Spa
06.2023 - 09.2023
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Collected deposits, fees, and payments.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Front Desk Associate
Planet Fitness
09.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected membership deposits, fees, and payments.
- Maintained strict member privacy standards by securely handling sensitive information such as payment details or personal data.
- Implemented marketing and promotional initiatives to increase occupancy.
- Enforced policies and procedures to increase efficiency.
- Reported facility and machine maintenance problems to appropriate personnel for immediate remediation.
Restaurant Hostess
Bricktops River House
02.2022 - 05.2022
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
- Coordinated with other staff members to ensure proper coverage of entrances during breaks or shift changes.
- Fielded customer complaints and notified managers.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
- Contributed to team efforts in achieving daily customer satisfaction targets through consistent performance as a greeter.
- Assisted with inventory control measures by reporting discrepancies found at entrance.
- Supported event setups to ensure seamless execution of promotional activities.
Sales Associate
Champs Sports
01.2022 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
High school diploma -
Bergen Arts And Science Charter School
Hackensack, NJ06.2020
Skills
- Retail Sales
- Host/Hostess
- Customer Service
- Communication skills
- Front Desk
- Cash Handling
- Guest Services
- Phone etiquette
- Experience with children
- Time Management
- Problem-solving skills
- Listening Skills
- Scheduling
- Credit card handling
- Conflict Management
- Drawer balancing
- Front Office Support
- Multi-Line Phone Systems
- Registration
- Information Protection
- Supply Replenishment
- Data Entry
- Teamwork and Collaboration
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Associate
Hand and Stone Massage and Facial Spa
06.2023 - 09.2023
Front Desk Associate
Planet Fitness
09.2022 - 05.2023
Restaurant Hostess
Bricktops River House
02.2022 - 05.2022
Sales Associate
Champs Sports
01.2022 - 05.2022
High school diploma -
Bergen Arts And Science Charter School
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