Bryanna Shine
Glassboro,United
Summary
SUMMARY OF Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Detail-oriented Customer Service Agent with over 10+ years of hands-on experience in diverse call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all sales goals through attentive, individualized service and concise communication.
Overview
7
7
years of professional experience
Work History
Call Center Agent
Vision Solar
Blackwood, NJ
04.2023 - 11.2023
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Resolved customer service inquiries promptly and efficiently.
- Provided accurate information on products and services to customers.
- Maintained up-to-date knowledge of company's products, services and promotions.
- Identified customer needs by asking probing questions and actively listening to responses.
- Followed up with customers regarding their satisfaction with product or service received.
- Managed customer accounts, including updating account information as needed.
- Maintained detailed records of customer interactions using contact management software.
- Tracked daily performance metrics such as wait times, average handle time.
- Performed other duties as assigned by supervisor.
- Managed high-volume of inbound and outbound customer calls.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Sales Representative
T-Mobile
Woodbury, NJ
08.2022 - 03.2023
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Attended monthly sales meetings and quarterly sales trainings.
- Trained new employees on customer service, money handling and organizing strategies.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and implemented sales strategies to increase profits.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Quoted prices, credit terms and other bid specifications.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Floor Associate
Nike Factory Outlet
Blackwood, NJ
09.2021 - 01.2022
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Front Desk Receptionist
NEXUS MANAGEMENT
08.2019 - 06.2021
- Receiving, Sorting, and Notifying each resident about daily Mail
- Escort for lockouts within 5 apartment buildings
- Assisting customers in/out the parking lot
- The communication between Maintenance, Office(Property Managers), Service representatives, and residents living in 5+ buildings 1,500+ Units
- Assist Property management with Unit Inspections as well as key checks for 5+ buildings
- Conducted Training for the new employees on daily routines
- Assist Office Administrator in issuing work orders for building and office security, parking and maintenance issues
- Assist Office Administrator in issuing work orders for building and office security, parking and maintenance issues
- Assists other departments by maintaining spreadsheets and databases as directed by the Office
- Manager
- Ensures all safety precautions are followed while performing work
- Operate paging system to relay in-house announcements or call individuals to phone
- Proficiency in planning written and verbal communications
- Strong work ethic; diplomatic; team and service oriented; builds strong working relationships
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Assistant Manager
TRENDSETTAZ HAIR SALON
03.2017 - 07.2018
- Warmly greeting clients , and walking them to the proper beauty stations and alerting beauticians of their clients arrival
- Booking and confirming appointments and via phone and email
- Processing transactions with cash or credit and issuing receipts
- Referring to salon services
- Handled inventory for entire salon
- Make sure work areas are being maintained neat, orderly and clean
- Responsible for working closely with other stylist and developing strong working relations within the
- Product and Inventory service Representatives
Education
Diploma -
DiplomaWILLINGBORO HIGHSCHOOL
Willingboro Highschool
Associates - Communications
CommunicationsROWAN UNIVERSITY
Rowan University
01-2017
Skills
- Time Management
- Communication
- Strong Leadership Skills
- Ability to work under pressure
- Dependable
- Adaptability
- Problem Solving
- Critical thinking
- Flexibility
- Resilience
- Strong Organizational skills
- Ability to motivate others
- Quick learner
- Multi-task skills
- Answer Phones
- Customer Service Oriented
- Sorting
- Maintenance
- Retail Sales
- Cashier
- Inventory
- Excellent Customer Service Skills
- Leadership Skills
- Problem Solving
- P>Account servicing
- P>Account development
- P>Strategic planning
- P>Staff Training
- P>Network development
- P>Lead prospecting
- Training and Mentoring
- Call Center Operations
- Payment Processing
- Interpersonal Skills
Timeline
Call Center Agent
Vision Solar
04.2023 - 11.2023
Sales Representative
T-Mobile
08.2022 - 03.2023
Floor Associate
Nike Factory Outlet
09.2021 - 01.2022
Front Desk Receptionist
NEXUS MANAGEMENT
08.2019 - 06.2021
Assistant Manager
TRENDSETTAZ HAIR SALON
03.2017 - 07.2018
Diploma -
DiplomaWILLINGBORO HIGHSCHOOL
Willingboro Highschool
Associates - Communications
CommunicationsROWAN UNIVERSITY
Rowan University
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