Bryanna Shumpert

Work History

Cake Decorater

Harris Teeter

09.2022 - 12.2024

Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Verified accuracy of orders while meeting strict deadlines on producing completed products.
Prepared special creams and frostings for cakes and other dessert specialties.
Managed material inventory and ordered new materials when needed.
Designed specialty cakes for weddings, birthdays, and graduations.
Kept work area safe and sanitized by washing utensils, tools, and countertops.
Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
Decorated Type pastries and cakes using colorful icings and piping techniques.
Packaged and priced each product according to company pricing procedures.
Cleaned and maintained kitchen equipment and oven.
Replenished and rotated food items, following correct food cooling and storage procedures.
Prepared frostings and other toppings for cakes and pastries.
Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Decorated cakes, cupcakes and other pastries according to customer requests.
Trained new employees on bakery methods and procedures.
Followed food safety standards when handling ingredients.

Chef

Harris Teeter

09.2022 - 12.2024

Monitored line processes to maintain consistency in quality, quantity, and presentation.
Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
Checked freezer and refrigerator prior to each shift to verify correct temperatures.
Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Handled and stored food to eliminate illness and prevent cross-contamination.
Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Trained kitchen staff to perform various preparation tasks under pressure.
Disciplined and dedicated to meeting high-quality standards.
Assisted with menu development and planning.
Modified recipes to accommodate dietary restrictions and allergies.
Developed new recipes and flavor combinations to enhance customer dining experience.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Server

Eva's on Main

04.2022 - 08.2022

Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Explained menu items and suggested appropriate options for food allergy concerns.
Cultivated warm relationships with regular customers.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Served food and beverages promptly with focused attention to customer needs.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Day Drink Brunch Bar & Lounge

01.2022 - 04.2022

Used slow periods to restock supplies, ice, trays, and delivery bags.
Bussed and reset tables to keep dining room and work areas clean.
Explained menu items and suggested appropriate options for food allergy concerns.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Served food and beverages promptly with focused attention to customer needs.
Answered customers' questions, recommended items, and recorded order information.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

InRoom Dining Server

The Dewberry Hotel

08.2020 - 11.2021

Prepared special services for guests such as honeymoon and other romantic packages.
Cleared dishes, trays and carts from rooms with discretion and professionalism.
Garnished completed orders and arranged foods to please customers.
Restocked supplies to keep team efficient and ready for guests' orders.
Verified accuracy and quality of orders before delivery.
Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Maintained clean and safe work environment.

BackServer

Henrietta's at The Dewberry Hotel

11.2020 - 10.2021

Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Served food and beverages promptly with focused attention to customer needs.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Answered customers' questions, recommended items, and recorded order information.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Inspected dishes and utensils for cleanliness.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Checked guests' identification before serving alcoholic beverages.

Server

Water's Edge Restaraunt

04.2018 - 01.2019

Worked with POS system to place orders, manage bills, and handle complimentary items.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Bussed and reset tables to keep dining room and work areas clean.
Explained menu items and suggested appropriate options for food allergy concerns.
Cultivated warm relationships with regular customers.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Served food and beverages promptly with focused attention to customer needs.
Processed orders and sent to kitchen employees for preparation.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Inspected dishes and utensils for cleanliness.
Increased sales significantly by upselling higher-end products to customers.

Server

Rivertowne Public House

05.2018 - 09.2018

Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Served food and beverages promptly with focused attention to customer needs.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Processed orders and sent to kitchen employees for preparation.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Inspected dishes and utensils for cleanliness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Increased sales significantly by upselling higher-end products to customers.

Summary

Overview

Work History

Cake Decorater

Chef

Server

Server

InRoom Dining Server

BackServer

Server

Server

Education

Skills

Timeline

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