BRYANNA SMERKONICH
Chino,CA
Summary
Seasoned Senior Vanguard Specialist at Instacart Corporate, adept in critical thinking and customer service, I've driven initiatives to prevent fraud and enhanced service delivery. Demonstrated expertise in Zendesk and strategic planning, collaborating across teams to exceed project scopes and training goals. Achieved significant improvements in operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
SENIOR VANGUARD SPECIALIST
Instacart Corporate
10.2021 - Current
- Perform account review of transactions in real-time to prevent fraud, identifying fraudulent activities / patterns, account takeovers and handles internal escalations to provide service through the Instacart platform
- Recognize and present opportunities to improve and drive tasks to full resolution
- Handle incoming calls, chats and emails to help maintain a good SLA
- Coordinated with cross-functional teams on projects and initiatives
- Demonstrated ability to take initiative and work independently on assigned projects
- Evaluated employee performance during training sessions to ensure understanding of concepts taught
- Collaborated with subject matter experts to develop relevant content that aligned with organizational goals.
SURVEY RESEARCH INTERVIEWER
Dynata
05.2020 - 10.2021
- Collaborated with clients to identify and meet specific needs and criteria
- Collaborated with team members to meet daily demands and handle challenging projects
- Established and implemented survey project scopes and guidelines
- Documented and recorded questionnaire answers from the respondent
- Met daily survey completion goals.
ADMINISTRATIVE ASSISTANT
Tropical Oasis Vacation Rentals
05.2019 - 04.2020
- Handled communications between staff and customers
- Distributed invoices, updated accounts, and entered new information into customer relationship management system
- Tracked inventory and finance information with continuously updated Excel spreadsheets
- Stored office supplies and kept meticulous inventory.
ASSISTANT
Orlando Crib Rental
06.2014 - 11.2019
- Assisted with project teams, including organizing physical and digital files for required recordkeeping
- Communicated professionally with clients and other vendors
- Filed documents and reports in organized fashion
- Coordinated deliveries with vendors and maintained positive customer relations
- Regularly fielded phone calls
- Resolved customer inquiries and addressed order problems
- Completed deliveries and set ups.
SALES AGENT MANAGER
Higher Goals Marketing
02.2017 - 04.2019
- Trained sales team on strategies for structuring opportunities and achieving deal closures
- Led sales team in sales quota achievement, setting clear goals and expectations to maintain performance
- Elevated team productivity and performance using improved training and motivational strategies.
Education
GED -
Florida Youth Challanage Academy
Skills
- Zendesk
- Customer Service
- MS Office suite
- Investigation
- Administration
- Critical Thinking
- Training Method Development
- Strategic Planning
Timeline
SENIOR VANGUARD SPECIALIST
Instacart Corporate
10.2021 - Current
SURVEY RESEARCH INTERVIEWER
Dynata
05.2020 - 10.2021
ADMINISTRATIVE ASSISTANT
Tropical Oasis Vacation Rentals
05.2019 - 04.2020
SALES AGENT MANAGER
Higher Goals Marketing
02.2017 - 04.2019
ASSISTANT
Orlando Crib Rental
06.2014 - 11.2019
GED -
Florida Youth Challanage Academy
Similar Profiles
Andres MartinezAndres Martinez
Shopper at Instacart Shopper, InstacartShopper at Instacart Shopper, Instacart
Kelly ParishKelly Parish
Personal Shopper/Delivery Driver at Instacart (Instacart Shopper)Personal Shopper/Delivery Driver at Instacart (Instacart Shopper)
SAYALI GAIKWADSAYALI GAIKWAD
Assistant Registrar of Companies at Indian Corporate Law Service, Ministry of Corporate Affairs, Government of IndiaAssistant Registrar of Companies at Indian Corporate Law Service, Ministry of Corporate Affairs, Government of India
Jeffrey CastanonJeffrey Castanon
WAREHOUSE OPERATIONS MANAGER at United States Marine CorpsWAREHOUSE OPERATIONS MANAGER at United States Marine Corps
Angel PadillaAngel Padilla
Veterans Service Representative (VSR) at Department of Veterans AffairsVeterans Service Representative (VSR) at Department of Veterans Affairs