Bryanna Swanigan

• Conduct cold calls to companies to achieve monthly performance goals.
• Collect and process confidential data through telephone interviews and other approved methods.
• Identify and resolve inconsistencies in responses provided by respondents.
• Build rapport with respondents to successfully enroll companies in the Bureau of Labor Statistics (BLS) Current Employment Statistics (CES) Program.
• Ensure the quality and accuracy of collected data while identifying and addressing any issues with data validity.
• Analyze numerical data, review error messages, and apply corrections when necessary.
• Consistently meet daily, weekly, and monthly performance benchmarks.
• Conduct online research to obtain contact information for target companies.

Managed account maintenance procedures, ensuring accuracy in files, logs, and reports

Operated computer systems for data input and document production, ensuring data integrity.

Verified receipts against invoices, prepared correspondence, and maintained accurate financial records.

Processed authorization requests, ensuring compliance with healthcare regulations.

Coordinated with providers and intake teams via Salesforce and Jira, ensuring efficient communication.

Entered data for claims and authorizations with accuracy and speed.

• Reviewed claim submissions, verified eligibility, and processed claim payments for Medicaid.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Handled insurance claims and patient inquiries, maintaining meticulous records in compliance with HIPAA regulations.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Managed daily cash balances, performed reconciliations, and ensured accurate financial reporting.

• Counted cash drawers and made bank deposits.

Audited and verified cash transactions, maintaining compliance with financial protocols.

• Managed accounts payable function effectively, reducing vendor payment processing time and ensuring strong supplier relationships.
• Streamlined accounts payable processes by implementing efficient invoice tracking systems, reducing late payments.