Bryanna Thomas

• Provide great customer service and experience to all guests
• Create customer connections to build rapport with new and returning customers and ensure long-term sales
• Build beverages to Starbucks standards
• Merchandised display cases
• Received and stocked supplies and retail products
• Checked temperatures of freezers and refrigerators to ensure proper functioning
• Regularly cleaned and sanitized work areas and equipment
• Actively listen to customers to make recommendations on drinks based on their needs
• Memorized all menu and off-menu drinks to satisfy customer needs or customization requests.

Merchandising

• Product knowledge
• Educate Best Buy employees and customers on features of Samsung devices
• Assist mobile experts with sales of Samsung devices
• Help customers set up devices to ensure customers walk out working

• Take customer calls about tech-related issues with phones or internet devices
• Also handle adjacent issues with billing
• Perform equipment maintenance and servicing
• Log all customer information
• Manage upgrading and tech issues
• Resolve software and hardware issues
• Resolve issues with customer accounts (billing, payment, upgrades, insurance claims)
• Take inbound calls for sales
• Use tools and resources to close all sales
• Stay up to date with the latest technology and promotions
• Meet & exceed monthly sales goals
• Listen to customer cues understand needs of the customer.

• Confirmed payments, refunds, etc
• Provided excellent technical support
• Resolved payment and order disputes
• Explained products and benefits
• Maintained up-to-date knowledge of customer accounts
• Answered phone and assisted customers and shoppers with changes
• Provided assistance to clients
• Operated the live chat.

• Take customer orders
• Operate POS system for drive-thru and front counter
• Learned back of house prep
• Trained new employees on operating POS.

• Provide customers with great customer service
• Help with all wireless needs (phones, plans, accessories)
• Run POS and collect payments.

• Assess customers' needs and wants to find the perfect device to fit their life
• Activate and troubleshoot devices
• Train Best Buy associates on the latest devices and features of Samsung devices
• Stay abreast of current promotions from major carriers
• Assist Best Buy associates with customer activations to ensure the customer "walks out working"
• Price change and resets.

• Assess customer needs
• Inform customers on current promotions
• Set up and activate new devices.

• Greet every customer with a smile
• Listen attentively to understand customer needs
• Stay up to date with the latest technology, plans, and services for different service providers (AT&T, Sprint, Verizon, Consumer Cellular, etc)
• Effectively resolve customer issues
• Meet team goals of upgrade checks and post-paid sales
• Train new team members
• Communicate with and handle vendor needs and learn more about the products they offer
• Set up for new weekly promotions.

• Create a great experience for the customers by providing great customer service
• Correctly handle payments and maintain correct drawer totals
• Answer questions about merchandise and stay up to date with current promotions
• Proficient in POS and register systems
• Effectively handle customer problems.