Bryanna Valley
Allenstown
Summary
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure soldier support and make sure everything is organized and correct to provide complete and total accuracy. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Care Coordinator
OBAN Corporation
03.2023 - Current
- Used different military medical software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with soldiers and other employees to ensure their needs were met.
- Conducted regular evaluations of care plan effectiveness, with Medical Readiness NCO's to ensure everything was up to their standards.
- Worked in military health systems.
- Case management assistance.
- HIPAA Compliance.
- Clean background check.
Restaurant Team Member
Applebee's Neighborhood Grill & Bar
01.2022 - 06.2023
- Demonstrated good organizational skills.
- Worked great under pressure.
- Provided great customer service and money management.
- Worked on different computerized systems.
- Worked in multiple positions, efficiently learning everything there was to learn.
To Go Specialist
Olive Garden Restaurant
05.2021 - 10.2021
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Restaurant Team Member
Applebee's Neighborhood Grill & Bar
10.2020 - 05.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Learned different computer systems, while working under pressure.
Sales Associate
Walmart Super Center
05.2020 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Criminal Justice
University of New Hampshire
Durham, NH05-2029
High School Diploma -
Concord High School
Concord, NH06-2021
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Microsoft Suite
- Time management
- Clear communication
- Team collaboration
- HIPAA compliance
- Data entry
- Conflict resolution
- Records management
Certification
- HIPAA
- Cyber Awareness
- Anti-terrorism
Languages
English
Native or Bilingual
Timeline
Administrative Care Coordinator
OBAN Corporation
03.2023 - Current
Restaurant Team Member
Applebee's Neighborhood Grill & Bar
01.2022 - 06.2023
To Go Specialist
Olive Garden Restaurant
05.2021 - 10.2021
Restaurant Team Member
Applebee's Neighborhood Grill & Bar
10.2020 - 05.2021
Sales Associate
Walmart Super Center
05.2020 - 10.2020
Bachelor of Arts - Criminal Justice
University of New Hampshire
High School Diploma -
Concord High School
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