Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Skills
Timeline
Generic

BRYANNA WASHINGTON

TX

Summary

Resourceful Community Health Worker with 4 years of experience in public health outreach and patient education. Dedicated to delivering quality care and health education to help improve overall health outcomes. Experienced Recreational Leader with a proven track record of leading successful recreational activities, developing engaging programs, and delivering exceptional customer service. I am a highly driven and hardworking professional who gets the job done right with excellent communication and negotiation skills. Conscientious Healthcare professional offering a of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medical Receptionist

V/O Med Spa
08.2024 - Current
  • Answered and directed phone calls, providing information and assistance to patients and staff.
  • Used electronic health records software to efficiently manage patient information.
  • Processed insurance claims and verifications through specialized billing software.
  • Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
  • Maintained a clean and organized reception area, creating a welcoming environment for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Medical Receptionist / Assistant

Dallas OBGYN PA
10.2023 - 06.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Camp Counselor

YMCA
05.2023 - 08.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.

Hostess

Cracker Barrel
06.2022 - 05.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Sales Associate

Smoothie King
11.2021 - 05.2022
  • Prepared and served juices and blended drinks.
  • Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
  • Resolved customer complaints professionally, ensuring they left satisfied with their experience at the store.
  • Contributed to a positive work environment through effective communication and teamwork with colleagues.
  • Improved sales by promoting seasonal and specialty smoothie offerings to customers.

Education

Bachelor's - Public Health

Texas A & M University - Commerce
08.2023

Skills

  • Cardiopulmonary resuscitation (CPR)
  • Communication Skills
  • Presentation Skills
  • Research
  • Time Management
  • Recreational Activities
  • Treatment Plans
  • Collection
  • Management
  • Recruiting
  • Sales
  • Care Worker
  • Front desk operations
  • Patient scheduling
  • Office administration
  • HIPAA compliance
  • Patient registration
  • Medical terminology
  • Appointment scheduling
  • Telephone etiquette

Certification

  • Food Handler Certification
  • CPR Certification

Affiliations

  • Alpha Kappa Alpha Sorority Incorporated

Skills

  • Instructional Skills
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Medical Terminology
  • Vital Sign Monitoring

Timeline

Medical Receptionist

V/O Med Spa
08.2024 - Current

Medical Receptionist / Assistant

Dallas OBGYN PA
10.2023 - 06.2024

Camp Counselor

YMCA
05.2023 - 08.2023

Hostess

Cracker Barrel
06.2022 - 05.2023

Sales Associate

Smoothie King
11.2021 - 05.2022

Bachelor's - Public Health

Texas A & M University - Commerce
BRYANNA WASHINGTON