Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bryanna Wilson

Helena,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Family Dollar
07.2022 - 09.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

MST

Lowe's
02.2022 - 12.2022
  • Skilled at working independently and collaboratively in a team environment to complete resets and price changes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Key Holder

Bed Bath And Beyond
05.2019 - 01.2022
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.

Education

High School Diploma -

Savannah High School
Savannah, MO
05.2021

Skills

  • Operations Oversight
  • Customer Relations
  • Department Oversight
  • Store Organization
  • Customer experience
  • Display Setup
  • Retail Operations
  • Customer Service and Engagement
  • POS Systems
  • Staff Supervision

References

Mary James

Store Manager

816-294-0680


Sonja Cadiz

LSSA Lead Sales and Service Associate

346-677-0878


Allen Beers

MST Manager - Retired

816-261-2859


Tabbie Lievore

MST Manager

816-205-3185

Timeline

Assistant Store Manager

Family Dollar
07.2022 - 09.2023

MST

Lowe's
02.2022 - 12.2022

Key Holder

Bed Bath And Beyond
05.2019 - 01.2022

High School Diploma -

Savannah High School

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Bryanna Wilson