BRYAN O. BARRETT
Jackson Height,NY
Summary
Performance driven Customer and Patient Service Manager seeking to utilize my business acumen, skills and experience in a challenging environment. Sales Manager, Client Relations, Organizational and Interpersonal Skills.
Overview
25
25
years of professional experience
Work History
Customer And Patient Service Manager
Patient Access Coordinator Remote
NEW YORK PRESBYTERIAN/WEILL CORNELL HOSPITAL
12.2022 - 06.2023
- Greeted and assisted patients with check-in procedures.
- Improved patient satisfaction by streamlining registration process and reducing wait times.
- Verified patient insurance eligibility and entered patient information into system.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Document patient interactions in Appointment notes let clinicians aware that are specific concerns to be addressed with patient.
- Managed approximately 60 inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency in daily usage of electronic health records for accurate data management in Epic and Salesforce EHR systems.
- Contributed to positive work environment by collaborating with team leads and colleagues to identify areas of opportunity and develop plans for enhancement.
Store Manager
MEPHISTO
07.2018 - 11.2021
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Established open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Single handedly managed store after reopening during COVID-19, assisting 30-45% walk-ins, 10-20% phone orders and 50-70% web orders daily
- Enforced and maintained customers socially distancing, masks as per CDC guidelines.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
Patient Service Representative
RADNET RADIOLOGY
04.2013 - 09.2018
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Process Worker's Comp and No-Fault patients, check collection notes for information on claim status
- Scheduled and registered patient appointment and procedures for various modalities
- Proficient in Radiology Information System, Electronic Health Records, Active Fax and ZIRMED software to schedule patient appointments procedures and billing
- Applied administrative knowledge and protocols to explain procedures and services to patients
- Processed over 50-80 patient walk-ins daily, collect and enter patient demographics accurately.
Store Manager
AEROSOLES
03.2009 - 01.2018
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Resolved customer problems by investigating issues, answering questions and building rapport
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 60%.
Founder and US Representative
GOURMET JAMAICAN COFFEE
07.2007 - 03.2009
- Founded/start-up company with plans to generate new markets for Jamaican Blue Mountain coffee
- Launch brand, establish contacts in gourmet food industry, map delivery protocol
- Developed key operational initiatives to drive, maintain and increase substantial business growth by 10%.
Assistant Store Manager
LINKS of LONDON
07.2006 - 08.2007
- Responsible for merchandising inventory as per directives from United Kingdom Home Office and training new staff to develop brand identity
- Exceeded weekly and monthly targets; surpassed the 75% goal set by home office
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
David Yurman Specialist
SAKS FIFTH AVENUE
02.2004 - 04.2006
- Liaison with designer and manage product introduction
- Maintain daily sales audits, control owned and consignment inventory, coordinate trunk shows and other promotional sales events
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services and reduce shrinkage by 10%
- Maintained energy and enthusiasm in fast-paced environment.
Store Manager
EL MILAGRO GIFT SHOP
08.1998 - 02.2004
- Managed retail boutique store specializing in handcrafted precious and semi-precious jewelry from a portfolio of contemporary designers
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Assessed, optimized and elevated operations to target current and expected demands.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Education
No Degree - EKG
Certificate - Technical Institute of America
New York, NY02.2024
No Degree - Phlebotomy
Certificate - Technical Institute of America
New York, NY12.2023
Diploma - Photography
SCHOOL OF VISUAL ARTS
MANHATTAN, NY08.2000
Associate of Science - Maritime Science
CARIBBEAN MARITIME UNIVERSITY
KINGSTON, JAMAICA WEST INDIES07.1993
Skills
- Leadership
- Decision Making
- Critical Thinking
- Verbal and Written Communication
- Strategic Planning
- Relationship Building
Awards
- Award from SAKS FIFTH AVENUE General Manager for outstanding and exemplary customer service
- Awarded with LINKS OF LONDON merit for demonstrating outstanding sales achievements
Timeline
Patient Access Coordinator Remote
NEW YORK PRESBYTERIAN/WEILL CORNELL HOSPITAL
12.2022 - 06.2023
Store Manager
MEPHISTO
07.2018 - 11.2021
Patient Service Representative
RADNET RADIOLOGY
04.2013 - 09.2018
Store Manager
AEROSOLES
03.2009 - 01.2018
Founder and US Representative
GOURMET JAMAICAN COFFEE
07.2007 - 03.2009
Assistant Store Manager
LINKS of LONDON
07.2006 - 08.2007
David Yurman Specialist
SAKS FIFTH AVENUE
02.2004 - 04.2006
Store Manager
EL MILAGRO GIFT SHOP
08.1998 - 02.2004
Customer And Patient Service Manager
No Degree - EKG
Certificate - Technical Institute of America
No Degree - Phlebotomy
Certificate - Technical Institute of America
Diploma - Photography
SCHOOL OF VISUAL ARTS
Associate of Science - Maritime Science
CARIBBEAN MARITIME UNIVERSITY
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