Bryan Roberto Enciso Garcia

• Developed strong relationships with customers by providing helpful advice and support.
• Troubleshot issues using remote access software tools.
• Managed high call volumes while maintaining quality service standards.
• Helped develop support procedures, policies, and standards to enhance service levels

• Maintained detailed records of all security incidents
• Prepared detailed reports of security incidents and investigations
• Secured exits and entrances at end of operations, controlling access to building
• Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors

• Developed and maintained strong customer relationships and networks within designated sales territory
• Adapted to and remained flexible in changing, fast-paced work environment
• Followed up with customers to support satisfaction and resolve any issues
• Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person