Bryant Amaya
REV Group Inc.
Orlando,Florida
2
Languages
4
years of professional experience
Dynamic professional with a strong work ethic and exceptional attention to detail, honed at REV Group Inc. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in training staff and optimizing operations, consistently delivering quality results in fast-paced environments. Bilingual, fostering positive relationships with diverse clientele.
Work History
Painter
2 Years 11 Months- Prepared surfaces for painting by sanding, scraping, and cleaning to ensure optimal adhesion.
- Applied various types of paint and finishes using brushes, rollers, and spray equipment for quality results.
- Maintained tools and equipment in good working condition, ensuring safety and efficiency on the job site.
- Collaborated with team members to plan and execute painting projects within established timelines.
- Inspected completed work for quality assurance, making necessary adjustments to meet project standards.
- Trained new staff on painting procedures and safety protocols to promote a safe work environment.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Worked holidays and weekends depending on shifting needs of project.
Assistant Manager
5 Months- Supervised daily operations, ensuring adherence to company policies and service standards.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Streamlined inventory management processes, enhancing accuracy in stock tracking and reporting.
- Developed and implemented training programs to improve employee performance and retention rates.
- Resolved customer complaints promptly, improving overall satisfaction ratings through effective communication.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Restaurant Server
10 Months- Provided exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Assisted in menu knowledge and food recommendations, increasing sales through upselling techniques.
- Coordinated food and beverage orders with kitchen staff, ensuring timely delivery to guests.
- Maintained cleanliness and organization of dining area, contributing to positive dining experiences.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Cultivated warm relationships with regular customers.
- Implemented suggestions for menu improvements based on customer preferences, driving menu innovation.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma
Skills
Strong work ethic
Attention to detail
Problem-solving
Team player
Customer service
Excellent communication
Computer literate
Clean driving record
Spanish fluency
Bilingual
Customer satisfaction
Guest service
Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Painter
REV Group Inc.
09.2023 - CurrentRead More
Assistant Manager
A2Z Wash & More Inc.
04.2023 - 09.2023Read More
Restaurant Server
Las Carretas Mexican Food
04.2022 - 02.2023Read More
University High School
High School Diploma
Read More