Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bryant Aquino De Los Santos

Clermont,FL

Summary

Dynamic front-of-house professional with a proven track record at Universal Orlando Studios, excelling in customer service and cash handling. Recognized for enhancing operational efficiency and training staff to deliver exceptional dining experiences. Skilled in POS system operations and committed to maintaining high standards of cleanliness and organization.

Overview

5
5
years of professional experience

Work History

FOH

Universal Orlando Studios
04.2025 - Current
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.

Developed reusable code libraries to expedite future projects while maintaining consistent design elements.

  • Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Expedited order processing during peak hours by effectively communicating with the front of house team.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
  • Increased front-of-house efficiency through effective usher training programs focused on excellent customer service skills.
  • Ensured compliance with local health regulations by maintaining high standards of cleanliness throughout the front-of-house area.

Front End Associate

Supercentre Walmart
10.2022 - 04.2025
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
  • Facilitated smooth shift changes by preparing and organizing work area for next associate.
  • Collaborated with restocking team to ensure high-demand products were always available.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations.

FOH Team Member

Chick-fil-A
05.2021 - 10.2022
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
  • Helped guests at tables when in need of assistance.
  • Utilized POS system to receive and process food and beverage orders.
  • Greeted customers and answered inquiries regarding menu items and specials.

Line Cook

Panera Bread
11.2020 - 04.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

Associate Of Science - Nursing

Valencia College
Orlando, FL

High School Diploma -

Davenport High School
Davenport, FL
05.2025

Skills

  • Front of house supply stocking
  • Front of house
  • Front of house organization
  • Outstanding customer service
  • Customer service representation
  • Attentive customer service
  • Customer service and care
  • Excellent customer service
  • Time management
  • Cleaning and organization
  • Active listener
  • Food preparation
  • Problem-solving
  • Customer assistance
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Refunds and exchanges
  • POS system operations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

FOH

Universal Orlando Studios
04.2025 - Current

Front End Associate

Supercentre Walmart
10.2022 - 04.2025

FOH Team Member

Chick-fil-A
05.2021 - 10.2022

Line Cook

Panera Bread
11.2020 - 04.2021

Associate Of Science - Nursing

Valencia College

High School Diploma -

Davenport High School