Dynamic front-of-house professional with a proven track record at Universal Orlando Studios, excelling in customer service and cash handling. Recognized for enhancing operational efficiency and training staff to deliver exceptional dining experiences. Skilled in POS system operations and committed to maintaining high standards of cleanliness and organization.
Overview
5
5
years of professional experience
Work History
FOH
Universal Orlando Studios
04.2025 - Current
Replaced merchandise stock throughout check-out lines and end-cap displays.
Facilitated cash, check and credit transactions on cash register with Number% accuracy.
Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Developed reusable code libraries to expedite future projects while maintaining consistent design elements.
Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Expedited order processing during peak hours by effectively communicating with the front of house team.
Greeted guests, sat at tables and brought orders to assist front of house staff.
Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
Increased front-of-house efficiency through effective usher training programs focused on excellent customer service skills.
Ensured compliance with local health regulations by maintaining high standards of cleanliness throughout the front-of-house area.
Front End Associate
Supercentre Walmart
10.2022 - 04.2025
Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
Reset tables between guests by restocking low items and wiping down surfaces.
Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Gathered shopping baskets and carts and relocated to designated areas.
Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.
Facilitated smooth shift changes by preparing and organizing work area for next associate.
Collaborated with restocking team to ensure high-demand products were always available.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Managed efficient cash register operations.
FOH Team Member
Chick-fil-A
05.2021 - 10.2022
Prepared and cooked full course meals based on restaurant recipes and specifications.
Plated and presented all dishes to match established restaurant standards.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Trained new staff in front-of-house procedures, customer relations, and cleaning.
Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
Established welcoming atmosphere by greeting each guest warmly.
Answered customers' questions, recommended items, and recorded order information.
Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
Contributed to a positive team environment by assisting coworkers with tasks when needed.
Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
Helped guests at tables when in need of assistance.
Utilized POS system to receive and process food and beverage orders.
Greeted customers and answered inquiries regarding menu items and specials.
Line Cook
Panera Bread
11.2020 - 04.2021
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.