Summary
Overview
Work History
Education
Skills
Timeline
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Bryant Ball

Summary

Accomplished Sales Manager offering over 10 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Sr. Manger National Account Specialist

Dollar Radio Rentals
07.2015 - Current
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Create PDF sale proposal's
  • Drafted invoices for completed work.
  • Prioritized tasks and projects to meet tight deadlines.
  • Worked independently with minimal supervision.
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Credit Analyst

Bank Of America
10.2008 - 07.2012
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
  • Performed credit reviews on corporations to assess financial conditions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Call Center Supervisor

Macy's
09.2006 - 08.2008
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
  • Developed quality employees within call center to take over leadership positions.
  • Conducted performance reviews on employees to reduce resolution times and improve customer satisfaction ratings.

Operations Manager

Valley Metro
03.1997 - 08.2006
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised daily operations of multi-million dollar transportation operation.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Set overall vision and provided team leadership.

Education

High School Diploma -

Tempe High School
Tempe, AZ
07.1994

Skills

  • MS Word, Excel, Power point, & Outlook
  • New Business Development
  • Account Servicing Skills
  • Customer Interaction
  • Revenue Growth
  • Active Listening Skills
  • Accurate Recordkeeping
  • Negotiating Terms
  • Customer Needs Assessments

Timeline

Sr. Manger National Account Specialist

Dollar Radio Rentals
07.2015 - Current

Credit Analyst

Bank Of America
10.2008 - 07.2012

Call Center Supervisor

Macy's
09.2006 - 08.2008

Operations Manager

Valley Metro
03.1997 - 08.2006

High School Diploma -

Tempe High School

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Bryant Ball