Bryant Banks
Lula,GA
Summary
Hardworking and passionate job seeker with strong organizational skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Uber Driver
Uber
06.2017 - 01.2026
- Ensured timely and safe transportation for passengers across various routes.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Provided exceptional customer service by addressing passenger inquiries and concerns.
- Navigated efficiently using GPS technology to optimize travel times.
- Adapted to changing traffic patterns and conditions to enhance ride efficiency.
- Implemented strategies to improve overall passenger satisfaction ratings.
- Delivered passengers to destinations safely and on time.
- Helped passengers with luggage, collected fares and politely answered questions.
Lead Consultant
FedEx
04.2012 - 05.2017
- Led cross-functional teams to develop and implement strategic solutions for client projects.
- Analyzed client requirements to deliver tailored consulting services that enhanced operational efficiency.
- Facilitated workshops with stakeholders to align project goals and drive consensus on key initiatives.
- Guided junior consultants in best practices for data analysis and client engagement strategies.
- Optimized team performance through effective communication, training, and leadership techniques.
- Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.
- Evaluated customer needs and feedback to drive product and service improvements.
Head Teller
Bank of America
10.2007 - 04.2012
- Supervised daily operations and managed cash flow to ensure accuracy and compliance.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented new processes to enhance transaction efficiency and reduce wait times.
- Resolved customer inquiries and issues, fostering positive relationships and satisfaction.
- Led team meetings to communicate goals, share updates, and motivate staff performance.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Mentored and trained new tellers on bank procedures and customer service standards.
Education
No Degree - Business Administration And Management
Miami Dade College
Miami, FLHigh School Diploma -
Miami Sunset Senior High
Miami, FLSkills
- Customer service
- Problem-solving
- Time management
- Dependable and reliable
- Safe driving practices
- Relationship building
- Critical thinking
- Data entry
- Microsoft
- Excel
Languages
Spanish
Professional Working
Timeline
Uber Driver
Uber
06.2017 - 01.2026
Lead Consultant
FedEx
04.2012 - 05.2017
Head Teller
Bank of America
10.2007 - 04.2012
No Degree - Business Administration And Management
Miami Dade College
High School Diploma -
Miami Sunset Senior High