Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryant Beacham

Wesley Chapel,Florida

Summary

Caring Mentor bringing 5 years of experience in related roles. Passionate about working with teens and young adults to support development of leadership abilities and help each develop to full potential. Friendly and personable professional willing to take on any challenge.


Currently getting certified to become a professional life coach. Have been a leader/ mentor in our young adults ministry at my church for 5 years.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

TransferWise
03.2023 - Current
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
  • Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.

Financial Relationship Consultant

Regions Bank
06.2022 - 03.2023
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Studied financial documents to identify potential areas needing improvement.
  • Created financial models to analyze and evaluate investment strategies.
  • Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Monitored and updated financial plans to comply with client goals.
  • Educated clients on financial topics and best practices.
  • Helped clients make informed decisions about financial future.
  • Assisted clients with budgeting and cash flow management.
  • Informed clients of strategies for reducing debt and maximizing savings.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

HVAC Technician

Acree Air Conditioning
10.2021 - 06.2022
  • Supplied technical assistance to customers over phone using simple troubleshooting techniques.
  • Replaced bearings, pump seals and packing.
  • Maintained comfortable environmental temperatures in city facilities.
  • Repaired and replaced motors, bearings and belts.

Maintenance Technician

Grace Family Church
09.2020 - 10.2021
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Reported issues to Campus Pastor so effective resolutions could be put into place.

Customer Service Team Leader

Publix
02.2020 - 09.2020
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked personal identifications during alcohol and tobacco sales.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.

Host

Red Robin
10.2019 - 02.2020
  • Provided patrons with estimated waiting times during peak service hours.
  • Seated patrons based on guest preferences and seating availability.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Team Lead

Uncle Maddio's Pizza
10.2018 - 09.2019
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.

Education

High School Diploma -

Sunlake High School
Land O' Lakes, FL
05.2018

Skills

  • Youth Leadership
  • Positive Reinforcement
  • Team Development
  • Strong public speaker
  • Peer Counseling
  • Peer coaching

Timeline

Customer Service Specialist

TransferWise
03.2023 - Current

Financial Relationship Consultant

Regions Bank
06.2022 - 03.2023

HVAC Technician

Acree Air Conditioning
10.2021 - 06.2022

Maintenance Technician

Grace Family Church
09.2020 - 10.2021

Customer Service Team Leader

Publix
02.2020 - 09.2020

Host

Red Robin
10.2019 - 02.2020

Team Lead

Uncle Maddio's Pizza
10.2018 - 09.2019

High School Diploma -

Sunlake High School

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Bryant Beacham