Bryant Bethea

Accomplished leader with 29 years of comprehensive State Farm experience spanning across production, training, and contact center environments. Leadership expertise built on a foundation of two decades of Business Lines underwriting expertise and 10 years of leadership excellence. Highly skilled influencer and trusted relationship builder with underwriting and leadership expertise within the auditable product lines, and other products. Recent alignment leading the BLRC Resource Group supporting auditable underwriting and service teams and modernized underwriting and service teams. All while also overseeing escalation handling, peer coaching, leadership onboarding, employee upskilling, and driving innovate solutions. Proven track record of leading with data while collaborating with BL/PL Contact Centers, Business Markets, Production, and Agency partners. Highly skilled at aligning initiatives with individual, department, and enterprise goals. Seeking additional levels of responsibility with expanded capacity to drive profitable growth, deliver quality service, and manage department staffing initiatives. Will maximize performance of others by role modeling leadership expectations and key leadership behaviors, and consistently inspiring leaders and their teams.

Transformational leadership and change adoption while leading within the legacy and modernization space and supporting the BLRC and providing service recovery solutions – simplifying the agency, operations, and customer experience, Engaged in a 4-month Leadership Moments In Action development experience as an immersive opportunity including three rounds of learning focused on Leading the Team, Initiating and Championing Change, and Optimizing Enterprise Perspective, Participation in simulations to practice the behaviors of successful executives, Reviewing videos and articles to build targeted skills aligned to the State Farm executive success profile, Practicing capabilities on the job and reflecting to uncover insights and draw connections, Meeting with cohort groups to share perspectives and practice coaching with peers, Key stakeholder in a recently formed Agency Escalation modernization review with the goal of delivering a better customer experience, increased efficiency and cost savings, Demonstrated strategic planning with BLRC staffing initiatives and partnering as a WFM liaison in the execution of shift bids, holiday bids, and training timelines, Key stakeholder in the BL Application Efficiency and Quality Committee, co-leading multiple workstreams and a focus on eligibility conversations across Business Lines, Intentional focus on creating a diverse and inclusive environment by building trusted relationships, engaging in meaningful discussions, and promoting and advocating authenticity in each individual, with each interaction – co-leading BLRC RG DE&I committee which executes creative activities, themes, and best practices, Excels in all Key Leadership Behaviors, exhibits significant passion as follows: Take Action to Achieve Results, Engage Our People, Confront Business Realities, Model and Drive Collaboration, Proven leadership experience with Auto and Fire products, including Business Lines and Personal Lines, and leading professional and support level teams in Production, Training, and Contact Center environments, Passion for developing others via formal and informal coaching, trusted feedback loops, skills assessments, and relationship building