Bryant Bouchot

Responsible for handling transactions, identifying areas of need, and developing new account relationships while expanding existing ones.

Involved in presenting and offering bank products to existing and prospective clients. prepared all documentation for account products. focused on resolving client queries and issues in a timely manner. maintained a high level score of customer satisfaction surveys. achieved the highest score in the district for employee retention. responsible for handling transactions,

• Supervised branch operations and made continuous improvements in each area.
• Utilized up-to-date information to make effective decisions governing bank operations.
• Represented bank at community events to establish strong ties and promote business.
• Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.

Involved in streamline operations of multiple retail branches with 15-20 directs plus partners. Collaborated with the team to determine training needs. Contributed to promotion of banks financial solution products in consumer credit lending, business deposits, lending growth retention of patrons to drive maximum profit. tracked and analyzed profit performance and net flow metrics to uncover area of improvement and proposed robust corrective solutions. Served as an ambassador for Wells Fargo out in the community as well participated actively in boards, volunteer and community events for brand recognition. preformed as local program manager for a school and relationship banking. liaised with business partners and communicated best practices to partners.

• Secured portfolio P&L 10-15% year over year in deposit growth, credit lending and investments by consistently meeting sales plan and boosting local marke share.
• Gained and maintained 15-20% customer satisfaction NPS growth year over year.
• Drove operational excellence by implementing internal controls, policies and procedures while adhering to BSA/AML/OFAC regulations and audits.
• Accomplished regional banking business objectives by pinpointing and resolving issues pertaining to customer/retail banking team experience and risk management controls.

Managing client daily operations including sales, operations consumer/small business lending, high client service levels. Develop new deposit and loan business. Achieve individual and branch goals through new business profit, referrals, and account retention. Delegate day-to-day operations to the Branch personnel. Partner in community activities to increase the Bank's visibility and enhance new and existing business opportunities. Perform outbound business calls on prospects and clients to gain a better understanding of their current and future financial needs.

• Trained and developed new team members in alignment with branch service standards and objectives.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.

Responsible for supporting the branch profit goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored service staff performance and provided feedback for improvement.