Dedicated manager with a strong background in customer service and team training. Skilled in resolving conflicts and enforcing safety regulations, driving operational efficiency, and ensuring compliance to enhance overall customer satisfaction.
Overview
7
7
years of professional experience
Work History
Package Handler
FedEx
Sacramento, California
05.2016 - 08.2018
Sorted packages for delivery to ensure efficient workflow.
Loaded and unloaded trucks safely to maintain timely operations.
Scanned package barcodes for accurate tracking and inventory management.
Collaborated with team members to meet daily delivery goals effectively.
Manager
McDonald's
Sacramento, California
05.2016 - 08.2018
Supervised daily operations to ensure efficient service and customer satisfaction.
Trained and mentored team members on food safety and customer service standards.
Resolved customer complaints quickly to maintain a positive dining experience.
Enforced health and safety regulations to ensure compliance within the restaurant environment.
Coached, mentored and trained team members in order to improve their job performance.
Geospatial Intelligence Imagery Analyst
Army
Columbus, Georgia
05.2011 - 01.2015
Analyzed geospatial data to support military operations and strategic planning.
Interpreted imagery from various sources to enhance situational awareness.
Collaborated with cross-functional teams to integrate intelligence findings.
Utilized GIS software for mapping and visualizing geospatial information.
Maintained databases of imagery and geospatial intelligence for accessibility.