Bryant Calderon

Bristol,Connecticut

Summary

Self-motivated IT student with proven experience setting up, maintaining, and troubleshooting virtual environments across Windows and Linux systems. Proficient in Active Directory, user account management, group policies, and basic networking (TCP/IP, DNS, DHCP). Seeking an entry-level Helpdesk position where I can turn my lab skills into practical support experience and grow alongside a skilled IT team.

Overview

years of professional experience

Certification

Work History

Learning Ambassador

Amazon

07.2023 - Current

Onboarded and trained 10–15 new associates monthly on Amazon warehouse management systems, RF scanners, and safety protocols, achieving 100% training compliance and reducing average ramp-up time to full productivity by 2 days.
Developed and delivered step-by-step SOP guides for stow, pick, and pack processes on warehouse management systems, decreasing trainee error rates by 20% and reducing supervisor escalations.
Served as first point of contact for 10+ new hires, troubleshooting RF scanner issues, login problems, and system navigation in real-time on the warehouse floor, maintaining 98% trainee satisfaction.
Coached associates on inventory management software and handheld device operation, improving new-hire accuracy metrics from 85% to 95% within first week.

Customer Service

Home Depot

01.2023 - 07.2023

Provided support to 50+ customers daily, troubleshooting product availability via inventory management system and processing orders in high-volume retail environment.
De-escalated frustrated customers weekly through active listening and resolving 90% of issues without escalation to management.
Diagnosed and resolved inventory system discrepancies by coordinating with team members database errors monthly to ensure accurate order fulfillment.
Achieved 95% positive customer satisfaction rating, recognized by store management for clear communication and first-call resolution of customer issues.

Education

Associate Degree - Computer Science

Capital Community College

Hartford, CT

05-2025

Skills

Operating Systems: Windows 10/11, Windows Server 2022, macOS, Linux (Ubuntu)
Productivity: Microsoft 365 (Outlook, Teams, Excel, Word), Google Workspace
Networking: TCP/IP, DHCP, DNS, VPN, Wi-Fi configuration, basic routing

System Admin: Active Directory (user creation, password resets, group policy)
Customer service: Bilingual English/Spanish support via phone/person/email
Tools: Spiceworks Ticketing system, Remote Desktop, Command Line/PowerShell (basic)