Bryant Davis
DeForest,WI
Summary
Dedicated and highly trained firefighter with over seven years of experience in emergency response, fire suppression, and rescue operations. Proven ability to remain calm under pressure and make critical decisions in high-stress situations. Skilled in using firefighting equipment, emergency medical response, and community education initiatives. Strong communicator and team player, committed to fostering a safe environment for colleagues and the community. Adept at collaborating with diverse teams to execute strategic emergency plans and enhance public safety. Seeking to leverage expertise and leadership skills to contribute to a dynamic fire department.
Overview
12
12
years of professional experience
Work History
Career Firefighter/Emergency Medical Technician
Sun Prairie Fire and Rescue
08.2017 - Current
- Work and excelled in highly stressful environments
- Support all efforts regarding fire, mass casualty incident, natural disaster, environmental disaster
- Provide excellent customer service to members of the community
- Maintain accurate and detailed logs of all events that occurred during each shift
- Support the efforts of Fire Prevention, Public Education, and Injury Prevention Programs
- Assessed patient stability, scene safety and communicated nature of injury or illness to treatment team
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
- Prepared patient care reports, medical necessity forms, and incident reports to document shift details and enter in database.
Customer Service Representative
Bass Pro Shops
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Guest Service Specialist
Kwik Trip
11.2020 - 03.2021
- Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked and organized merchandise in front lanes
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Computer Repair Manager
Horstman Computers
08.2015 - 06.2019
- Effectively diagnosing computers and recommending appropriate repair/replacement solutions to our clients Performing successful, efficient repairs
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects
- Procured pricing information from various vendors to support cost-effective purchasing
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
Caregiver, Special Needs
Infinite Ability
02.2016 - 12.2017
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Documented residents' mental status, sleep and eating patterns in medical record books
Aircraft Maintenance Technician
United States Marine Corps HMX
04.2012 - 07.2015
- Responsible for managing a team of two to ten Marines at a time
- Installed electrical and electronic components, assemblies, and systems in aircraft, using hand tools, power tools, or soldering irons
- Interpreted flight test data to diagnose malfunctions and systemic performance problems
- Coordinated work with that of engineers, technicians, and other aircraft maintenance personnel
- Responsible for pre-flight safety inspections
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
Education
Associate of Science - Fire Science
Columbia Southern University
Orange Beach, AL12.2024
Driver/Operator, Aerial -
Madison Area Technical College
Madison, WI01.2024
Emergency Medical Technician/Basic -
Madison Area Technical College
Madison, WI01.2022
Fire Officer 1 -
Madison Area Technical College
Madison, WI06.2021
Emergency Services Instructor Certification -
Madison Area Technical College
Madison, WI09.2020
Driver Operator/Pumper -
Madison Area Technical College
Madison, WI03.2020
Firefighter 2 -
Madison Area Technical College
Madison, WI01.2019
American Heart CPR Instructor (BLS) Certification -
Madison Area Technical College
Madison, WI01.2019
Emergency Medical Responder Certification -
Madison Area Technical College
Madison, WI01.2019
Firefighter 1 And Hazmat Operations -
Madison Area Technical College
Madison, WI05.2018
Entry Level Firefighter -
Madison Area Technical College
Madison, WI12.2017
High School Diploma -
Roosevelt High School
Rockford, IL05.2012
Skills
- Basic Trauma Life Support
- Work Coordination
- Attention to Detail
- Emotional Support
- Fire Prevention Education
- Problem-solving abilities
- Critical Thinking
- Team Building
- Policies and procedures
- Strategic planning
- Operations management
- Coaching and mentoring
Timeline
Customer Service Representative
Bass Pro Shops
08.2022 - Current
Guest Service Specialist
Kwik Trip
11.2020 - 03.2021
Career Firefighter/Emergency Medical Technician
Sun Prairie Fire and Rescue
08.2017 - Current
Caregiver, Special Needs
Infinite Ability
02.2016 - 12.2017
Computer Repair Manager
Horstman Computers
08.2015 - 06.2019
Aircraft Maintenance Technician
United States Marine Corps HMX
04.2012 - 07.2015
Associate of Science - Fire Science
Columbia Southern University
Driver/Operator, Aerial -
Madison Area Technical College
Emergency Medical Technician/Basic -
Madison Area Technical College
Fire Officer 1 -
Madison Area Technical College
Emergency Services Instructor Certification -
Madison Area Technical College
Driver Operator/Pumper -
Madison Area Technical College
Firefighter 2 -
Madison Area Technical College
American Heart CPR Instructor (BLS) Certification -
Madison Area Technical College
Emergency Medical Responder Certification -
Madison Area Technical College
Firefighter 1 And Hazmat Operations -
Madison Area Technical College
Entry Level Firefighter -
Madison Area Technical College
High School Diploma -
Roosevelt High School
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