Summary
Overview
Work History
Education
Skills
Community Involvement
Timeline
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Bryant Diaz

Hawthorne,California

Summary

A Highly Enthusiastic, Motivated, Hard Working Individual With A Constant Drive To Always Learn And Improve On Current And Future Expertise. I Possess A Strong Background In Customer Service and Communication Skills. I Am Eager To Work With A Passionate Team Centered Around Success, Support, Diversity, And A Positive Attitude.

Overview

8
8
years of professional experience

Work History

Independent Contracted Driver

Uber Technologies Inc.
01.2023 - Current
  • Ability To Pick Up And Drop Off Clients To Their Destination In A Safely And Timely Manner For Efficient Navigation
  • Demonstrated Excellent Communication, Interpersonal, And Customer Service Skills, Ensuring A Positive And Comfortable Experience For Clients
  • Achieved Diamond Tier Status and 5 Star Rating Over the Span of 7,000+ Trips
  • Handled Difficult Situations Calmly and Effectively, Resolving Conflicts And Ensuring A High Standard Ride
  • Managed Accurate Record-Keeping For Hours Driven, Mileage, Fuel Purchases, And Expenses For Reporting Purposes.

Service Agent / Driver

Enterprise Rent-A-Car
09.2019 - 01.2023
  • Assisted Clients With Inquiries, Resolving Issues Promptly And Professionally For Improved Client Relations.
  • Effectively Used Sales Tactics To Reach And Over Accomplish Company Sales Goals
  • Facilitated In Composing Customer Contracts For Vehicle Rentals
  • Thoroughly Pre-Inspect Vehicles For Any Damage Or Maintenance Issues When Returned
  • Prep Vehicles To Hygienic Standard Before Customer Delivery
  • Consistently Read Daily Emails From Area and Branch Managers To Stay Updated in Weekly And Daily Goals For Store
  • Use Program Software With Company Tablets To Update Vehicle Inventory.

Automotive Detailer/Co-Business Owner

Tuner Detailing
10.2017 - 03.2020
  • Proficient In Various Auto Detailing Techniques/Tools Including Interior And Exterior Cleaning, Protective Coating Applications, Polishing, And Paint Restoration
  • Knowledgeable About A Wide Range Of Vehicle Types And Paint With Upcoming Trends In Automotive Space
  • Strong Communication Skills To Effectively Understand And Address Customer Needs And Concerns For Their Vehicle
  • Ability To Build Long Term Client Relationships With The Business
  • Experience In Running An Active Detailing Business, Including Handling Client Bookings, Managing Inventory Of Supplies, and Applying Marketing Strategies To Attract New Clientele While Retaining Existing Clientele
  • Efficient In Time Management To Meet Deadlines With Existing And Upcoming Detailing Projects.

Courtesy Clerk / Cashier / General Merchandise

Ralphs
07.2016 - 09.2019
  • Interact And Engage In Communication With Customers And Staff To Determine Needs
  • Answer Client's Questions Regarding Store Facilities And Products
  • Inventory Control; Ensure All Product & Merchandise Is Accurately Labeled & Stocked
  • Resolve Customer Complaints Properly To Ensure The Highest Quality Of Customer Service
  • Handle Currency From Cash Registers With Utmost Integrity And Caution To Deliver Correct Change To Avoid Shortage In Company's Revenue
  • Receive Grocery Loads From Headquarters And Operate Powered Industrial Jacks To Arrange Grocery Pallets Neatly
  • Handle Facility's RF Gun Scanner To Correctly Check BOH And Any Out Of Stock Items To Be Ordered And Replenished.

Crew Member

Dunkin' Donuts
06.2016 - 08.2016
  • Provided Outstanding Customer Service In High-Volume And Fast-Paced Environment
  • Proficient Training In Food Safety And Handling Knowledge
  • Assisted In Managing Events/Meetings For Advertising/Marketing Purposes
  • Expressed Customer Appreciation and Recognition For Client Retention
  • Produced Food And Beverage Orders With Accuracy And Cleanliness
  • Performed Cleaning, Reorganizing, And Maintenance As Needed To Maintain Store Appearance.

Education

Some College - Computer Science/General Education

El Camino Community College
Torrance, California
2022

Some College - Computer Science/General Education

Santa Barbara City College
Santa Barbara, California
2020

Dos Pueblos High School
Goleta, California
06.2018

Skills

  • Bilingual in Spanish And English
  • Exceptional Interpersonal, Verbal, Communication, And Sales Skills
  • Rapid And Efficient In Conflict Resolutions And Solutions
  • Ability To Provide Excellent Customer Satisfaction And Service Beyond Expectations
  • Embrace A High Standard Of Excellence
  • Abide In A Full Trustworthy And Righteous Attitude
  • Remarkable Decision Making And Problem Solving Capabilities
  • Substantial Money Handling Experience
  • Computer Skills: Microsoft Word; Social Media Marketing; Prior Knowledge With Microsoft Excel
  • Moderate Computer Coding Skills With Computer Languages Python and Java
  • Attained Food Handlers Certificate
  • CRM Software Knowledge

Community Involvement

Volunteer: Santa Barbara Unity Shoppe, La Purisima Catholic Church

Member: Dos Pueblos High School Christian Club

Timeline

Independent Contracted Driver

Uber Technologies Inc.
01.2023 - Current

Service Agent / Driver

Enterprise Rent-A-Car
09.2019 - 01.2023

Automotive Detailer/Co-Business Owner

Tuner Detailing
10.2017 - 03.2020

Courtesy Clerk / Cashier / General Merchandise

Ralphs
07.2016 - 09.2019

Crew Member

Dunkin' Donuts
06.2016 - 08.2016

Some College - Computer Science/General Education

El Camino Community College

Some College - Computer Science/General Education

Santa Barbara City College

Dos Pueblos High School
Bryant Diaz