Bryant Diaz
Hawthorne,California
Summary
A Highly Enthusiastic, Motivated, Hard Working Individual With A Constant Drive To Always Learn And Improve On Current And Future Expertise. I Possess A Strong Background In Customer Service and Communication Skills. I Am Eager To Work With A Passionate Team Centered Around Success, Support, Diversity, And A Positive Attitude.
Overview
8
8
years of professional experience
Work History
Independent Contracted Driver
Uber Technologies Inc.
01.2023 - Current
- Ability To Pick Up And Drop Off Clients To Their Destination In A Safely And Timely Manner For Efficient Navigation
- Demonstrated Excellent Communication, Interpersonal, And Customer Service Skills, Ensuring A Positive And Comfortable Experience For Clients
- Achieved Diamond Tier Status and 5 Star Rating Over the Span of 7,000+ Trips
- Handled Difficult Situations Calmly and Effectively, Resolving Conflicts And Ensuring A High Standard Ride
- Managed Accurate Record-Keeping For Hours Driven, Mileage, Fuel Purchases, And Expenses For Reporting Purposes.
Service Agent / Driver
Enterprise Rent-A-Car
09.2019 - 01.2023
- Assisted Clients With Inquiries, Resolving Issues Promptly And Professionally For Improved Client Relations.
- Effectively Used Sales Tactics To Reach And Over Accomplish Company Sales Goals
- Facilitated In Composing Customer Contracts For Vehicle Rentals
- Thoroughly Pre-Inspect Vehicles For Any Damage Or Maintenance Issues When Returned
- Prep Vehicles To Hygienic Standard Before Customer Delivery
- Consistently Read Daily Emails From Area and Branch Managers To Stay Updated in Weekly And Daily Goals For Store
- Use Program Software With Company Tablets To Update Vehicle Inventory.
Automotive Detailer/Co-Business Owner
Tuner Detailing
10.2017 - 03.2020
- Proficient In Various Auto Detailing Techniques/Tools Including Interior And Exterior Cleaning, Protective Coating Applications, Polishing, And Paint Restoration
- Knowledgeable About A Wide Range Of Vehicle Types And Paint With Upcoming Trends In Automotive Space
- Strong Communication Skills To Effectively Understand And Address Customer Needs And Concerns For Their Vehicle
- Ability To Build Long Term Client Relationships With The Business
- Experience In Running An Active Detailing Business, Including Handling Client Bookings, Managing Inventory Of Supplies, and Applying Marketing Strategies To Attract New Clientele While Retaining Existing Clientele
- Efficient In Time Management To Meet Deadlines With Existing And Upcoming Detailing Projects.
Courtesy Clerk / Cashier / General Merchandise
Ralphs
07.2016 - 09.2019
- Interact And Engage In Communication With Customers And Staff To Determine Needs
- Answer Client's Questions Regarding Store Facilities And Products
- Inventory Control; Ensure All Product & Merchandise Is Accurately Labeled & Stocked
- Resolve Customer Complaints Properly To Ensure The Highest Quality Of Customer Service
- Handle Currency From Cash Registers With Utmost Integrity And Caution To Deliver Correct Change To Avoid Shortage In Company's Revenue
- Receive Grocery Loads From Headquarters And Operate Powered Industrial Jacks To Arrange Grocery Pallets Neatly
- Handle Facility's RF Gun Scanner To Correctly Check BOH And Any Out Of Stock Items To Be Ordered And Replenished.
Crew Member
Dunkin' Donuts
06.2016 - 08.2016
- Provided Outstanding Customer Service In High-Volume And Fast-Paced Environment
- Proficient Training In Food Safety And Handling Knowledge
- Assisted In Managing Events/Meetings For Advertising/Marketing Purposes
- Expressed Customer Appreciation and Recognition For Client Retention
- Produced Food And Beverage Orders With Accuracy And Cleanliness
- Performed Cleaning, Reorganizing, And Maintenance As Needed To Maintain Store Appearance.
Education
Some College - Computer Science/General Education
El Camino Community College
Torrance, California2022
Some College - Computer Science/General Education
Santa Barbara City College
Santa Barbara, California2020
Dos Pueblos High School
Goleta, California06.2018
Skills
- Bilingual in Spanish And English
- Exceptional Interpersonal, Verbal, Communication, And Sales Skills
- Rapid And Efficient In Conflict Resolutions And Solutions
- Ability To Provide Excellent Customer Satisfaction And Service Beyond Expectations
- Embrace A High Standard Of Excellence
- Abide In A Full Trustworthy And Righteous Attitude
- Remarkable Decision Making And Problem Solving Capabilities
- Substantial Money Handling Experience
- Computer Skills: Microsoft Word; Social Media Marketing; Prior Knowledge With Microsoft Excel
- Moderate Computer Coding Skills With Computer Languages Python and Java
- Attained Food Handlers Certificate
- CRM Software Knowledge
Community Involvement
Volunteer: Santa Barbara Unity Shoppe, La Purisima Catholic Church
Member: Dos Pueblos High School Christian Club
Timeline
Independent Contracted Driver
Uber Technologies Inc.
01.2023 - Current
Service Agent / Driver
Enterprise Rent-A-Car
09.2019 - 01.2023
Automotive Detailer/Co-Business Owner
Tuner Detailing
10.2017 - 03.2020
Courtesy Clerk / Cashier / General Merchandise
Ralphs
07.2016 - 09.2019
Crew Member
Dunkin' Donuts
06.2016 - 08.2016
Some College - Computer Science/General Education
El Camino Community College
Some College - Computer Science/General Education
Santa Barbara City College
Dos Pueblos High School