Bryant Dumornay
Miami,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level accounting and real estate positions. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
VOLUNTEERING AT SCHOOL
01.2019 - Current
- Every school year I’ll help clean and fix up my school’s garden
- I’ll help at our school’s concession stand during basketball games and certain events.
Front Desk Specialist
Seminole Hard Rock Hotel Casino
09.2022 - 07.2024
- Demonstrated a natural ability for upselling additional services and upgrades, showcasing a talent for identifying and capitalizing on sales opportunities. Top Upseller of the Month for 12 Consecutive months ending in July 2023. Top Upseller of the month 6x for the time working at Hard Rock with an average 17% conversion rate and $50,000+ in revenue for the time working.
- Provided valuable support to our casino marketing team by assisting in coordinating complimentary lodging and dining for valued players. Maintained customer database ensuring seamless communication between our support team and players.
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
Student Volunteer
City of North Miami
01.2019 - 08.2022
- I have participated in every Back to School Drive except 2020 of course
- I have handed out school supplies or assisted at a game stand to kids who needed supplies for the upcoming school year.
NORTH MIAMI SENIOR HIGH BASKETBALL TEAM
06.2019 - 02.2022
- I was team captain for all 4 years and was the leader of the team
- I made sure everyone was on time to practice and if they weren’t there, I made sure to text and call.
Education
High School Diploma -
North Miami Senior High School
North Miami, FL10.2026
Skills
- Motivated & Responsible Student Athlete
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
Timeline
Front Desk Specialist
Seminole Hard Rock Hotel Casino
09.2022 - 07.2024
NORTH MIAMI SENIOR HIGH BASKETBALL TEAM
06.2019 - 02.2022
VOLUNTEERING AT SCHOOL
01.2019 - Current
Student Volunteer
City of North Miami
01.2019 - 08.2022
High School Diploma -
North Miami Senior High School
Similar Profiles
Aprille Therese AlmedaAprille Therese Almeda
Volunteering During Summer at School Volunteering OpportunitiesVolunteering During Summer at School Volunteering Opportunities
Johnathon SchwarteJohnathon Schwarte
Volunteer at Various Volunteering at High-SchoolVolunteer at Various Volunteering at High-School
Noor AroudNoor Aroud
Volunteer at School VolunteeringVolunteer at School Volunteering