Bryant Glover

Client: Major Live Entertainment Ticket Agency

Document contract settlement system requirements for royalty rate calculations. Calculations determine payee for ticket surcharges and fee percentages according to contract between ticket agency and venues. Design system to record ticket agency partners, events, and contractual obligations across global markets.

• Create calculation rule requirements for application developers to automate royalty and credit card rate calculations by percentages and fixed amount per tickets
• Design user experience to reprocess retroactive events in contract settlement system; provide multiple design options to launch business process from new UI
• Document boundary system integration flows for revenue, royalty expenses, and client settlement payments to central financial system
• Perform regression testing on partner and contract record creation in settlement system

Develop a commercial bank account management system with user security and task routing. Automate approval workflow and track status of bank account applications. Draft roadmap of business objectives for Treasury Management business unit.

• Organize knowledge base and optimize internal business processes
• Support the development of over 20 case management systems in application suite
• Document application support change requests from business stakeholders
• Participate in technical planning phases including requirements gathering, process design, and architectural design
• Design dashboard for case management applications; includes search and filter options

Client: Federal Banking and Finance Regulator

Develop National Multistate Licensing System (NMLS) which enable companies and over 800,000 individual users to apply for financial services licenses across 60 agencies nationwide.

• Communicate feasibility of technical requirements to Product Owner and Agile Scrum team
• Identify, mitigate, and resolve project issues and risks
• Develop user interfaces to capture financial license application information
• Design system to route application approval to various user groups
• Design innovative digital solution to automate business processes and workflows

Client: Financial Audit Organization

Lead the development of a case management system for user change requests. Reduce time for senior level management to approve change requests. Transform a manual, Excel driven process into a web application and automatically route tasks for management approval to 13 user groups and 96 users.

• Consulted client with process optimization; identified risks and dependencies
• Lead requirements gathering session and design wireframes to illustrate user stories
• Lead Agile ceremonies as well as status report meetings with client stakeholders
• Translate business requirements to technical specifications; create user stories and assign to offshore development team
• Unit test user stories and confirm design meets acceptance criteria
• Lead sprint demos and UAT sessions

Client: Major Film and Television Studio

Support implementation of master data management system to manage a major studio’s title catalog of over 1 million entities. MDM system integrated all title metadata to over 50 downstream systems in support of sales and distribution operations.

• Document data migration plan to convert legacy system to MDM system; include data attribute mappings, ETL tool specifications, method to validate business rules, and the batch sized migration process
• Create user stories on JIRA to document design specifications and functional requirements from Product Owner
• Liaise between end users and development team to identify and document defects
• Write automated regression test scripts and identify conversion deltas between legacy and MDM system
• Write user reference guides and manuals for business users to provide step by step instructions to complete tasks and processes