Bryant Gordon
Morton,IL
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
12
12
years of professional experience
Work History
Front Office Supervisor
Peoria Pere Marquette
07.2024 - 03.2025
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Created, prepared, and delivered reports to various departments.
- Coached employees through day-to-day work and complex problems.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Assistant General Manager
Four Points by Sheraton
03.2024 - 07.2024
- Collaborated with other department leaders to align organizational strategies for maximum impact on business growth.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity.
- Introduced new technologies into day-to-day operations which simplified workflow management processes ultimately contributing towards greater overall productivity.
- Increased employee engagement by fostering a positive work environment through open communication channels and regular performance feedback.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
Enterprise Group Rooms Coordinator
Atrium Hospitality
07.2022 - 03.2024
- Communicated both verbally and in writing to provide clear direction to staff.
- Assisted in development and revisions of forecasts for rooms department, both monthly and annually.
- Blocked tentative and definite groups in reservations system.
- Calculated and prepared rooms reports to determine sources of business revenue using various computer systems.
- Managed 2 hotels group inventory. average of 140 task a week
Assistant Guest service Manager
Embassy Suites by Hilton
07.2019 - 07.2022
- Insure that day to day operations run smoothly
- Assist with Hiring, Training and Managing all front office staff (22 people)
- Scheduling based our week's needs and wants
- Dealing with customer needs one on one and making it right
- Ensuring that all finance and department goals are exceeded.
- Reviewed daily bookings, preparing guest rooms prior to arrival
Night Auditor/Manager on Duty
Embassy Suites by Hilton
07.2018 - 07.2019
- Work with front desk staff to make sure all customer needs are met
- Balance all books and post charges from the Day and make sure all the information is accurate
- Ensure all duties are finished by staff to be prepared for the upcoming day
- Be acting manger on duty.
Night Auditor
Park Inn by Radisson
07.2017 - 07.2018
- Made reservations over the phone and in person and ensured all aspect of guest stay was pleasurable
- Managed nightly hotel operations and along with verifying the daily books were correct
- Then compiled and ran all statistical and accounting reports for the day.
- Cooked breakfast for a 100 room hotel.
Bartender kitchen staff
Magnolias restaurant and catering
08.2016 - 08.2017
- Food service at upscale, American fare restaurant
- Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
- Worked and ran salads in the kitchen on weekends
Bakery Intern
Hy-Vee, Inc
09.2015 - 05.2016
- Worked closely with staff to preform everyday task
- Including baking donuts, following recipes to make bread doughs, and working with the cake decorator on learning new skills.
- Established skills like time management that i still use today in kitchen.
Salads worker
Sodexo
08.2015 - 05.2016
- Prepping and setting up the salad bar, yogurt bar and waffle bar
- Keeping temperatures and log of all items that are offered under salads
- While also interacting with customers and answer any questions they might have.
- Prepping over 102 items over a 48 hr periods for weekly Chopped night.
Camp Counselor
American Diabetes Association
06.2013 - 01.2016
- Taking care of children for a two-week period, know the dietary needs of the campers, get them physically active throughout the day, communicating to head staff when situations or emergencies occur, make the campers summer camp a memorable one, working with co-facilitator on tasks and events
Education
Bachelor's - nutritional food service management
Western Illinois University
05.2016
High School Degree - General education
East Peoria Community High School
05.2012
Skills
- Microsoft office (10 years)
- Office experience
- Hilton ONQ
- Hilton R & I
- Inventory Control Processes
- Front Desk Management
- Guest Service
- Cash Handling
- Management
- Full service PMS
- Marsha
- light speed
- Outlook
- Scheduling
- Office Administration
- Kitchen Experience
- Catering
- Serving Experience
- Time Management
- Bartending
Timeline
Front Office Supervisor
Peoria Pere Marquette
07.2024 - 03.2025
Assistant General Manager
Four Points by Sheraton
03.2024 - 07.2024
Enterprise Group Rooms Coordinator
Atrium Hospitality
07.2022 - 03.2024
Assistant Guest service Manager
Embassy Suites by Hilton
07.2019 - 07.2022
Night Auditor/Manager on Duty
Embassy Suites by Hilton
07.2018 - 07.2019
Night Auditor
Park Inn by Radisson
07.2017 - 07.2018
Bartender kitchen staff
Magnolias restaurant and catering
08.2016 - 08.2017
Bakery Intern
Hy-Vee, Inc
09.2015 - 05.2016
Salads worker
Sodexo
08.2015 - 05.2016
Camp Counselor
American Diabetes Association
06.2013 - 01.2016
High School Degree - General education
East Peoria Community High School
Bachelor's - nutritional food service management
Western Illinois University
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