Bryant Graham
Daphne,AL
Summary
I am an accomplished Branch Manager at Enterprise Rent-A-Car, with experience in employee development, relationship building, significantly enhancing branch profitability, and excelling in customer service. I have expertise in conflict resolution, and sales strategy development, with a proven track record of fostering strong client relationships and resolving issues quickly and efficiently. I am an outgoing person who enjoys taking care of customers needs while simultaneously growing the business.
Overview
6
6
years of professional experience
Work History
Branch Rental Manager
Enterprise Rent-A-Car
04.2022 - Current
- Oversee all aspects of Branch operations, including customer service, sales, fleet management, and employee development.
- Lead and mentor a team of employees, driving performance improvements while creating a fun and positive work environment
- Implement strategies to increase branch profitability and overall customer satisfaction
- Handle customer complaints and resolving issues promptly
- Developed and implemented efficient employee schedules, ensuring optimal coverage and improved operational productivity.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
03.2021 - 04.2022
- Assisted in managing daily branch activities, including customer service, sales, and fleet management
- Analyzed and implemented strategies to improve branch profitability and improved customer service
- Assisted in training and developing new employees
- Coordinated marketing efforts, increasing brand visibility within the local market area.
- Handled escalated customer complaints professionally, maintaining a positive reputation for the company while finding solutions that satisfied both parties involved.
Management Trainee/Management Assistant
Enterprise Rent-A-Car
09.2019 - 03.2021
- Participated in a comprehensive training program to learn branch operations, sales, techniques, and customer service strategies
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Logistics Account Executive
Total Quality Logistics Inc.
06.2018 - 08.2019
- Negotiated favorable shipping rates with carriers, resulting in an increase in revenue
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays
- Developed strong relationships with clients, ensuring clear communication and meeting their expectations consistently
- Performed cold-calling and follow-ups with leads to secure new business
Education
Bachelor of Science - Marketing
The University of South Alabama
Mobile, AL05.2018
Skills
- Customer Service
- Relationship building
- Staff Training and Development
- Problem-solving skills
- Sales strategy development
- Conflict Resolution
- Strategic Planning
Accomplishments
- 98% customer service score in November of 2023 ( #1 score in the region)
- 95% customer service score in December of 2023.
- 92+% customer service score for the year of 2023
- Qualified Top 10% on the group matrix in January 2024
- Qualified Top 10% on the group matrix in December 2023 (#2 in region)
- Award for Top Days Earned growth in the region in 2022
Timeline
Branch Rental Manager
Enterprise Rent-A-Car
04.2022 - Current
Assistant Branch Rental Manager
Enterprise Rent-A-Car
03.2021 - 04.2022
Management Trainee/Management Assistant
Enterprise Rent-A-Car
09.2019 - 03.2021
Logistics Account Executive
Total Quality Logistics Inc.
06.2018 - 08.2019
Bachelor of Science - Marketing
The University of South Alabama
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