Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bryant Gregg

Independence,MO

Summary

Dynamic retail professional with proven success at T-Mobile, excelling in customer engagement and strategic issue analysis. Demonstrated ability to exceed sales targets through effective team leadership and innovative sales strategies. Skilled in inventory management and employee training, fostering a high-performing environment that drives business growth and enhances customer satisfaction.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

11
11
years of professional experience

Work History

Assistance Store Manager

ATT
02.2021 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies 30 minutes a day.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Held one-on-one meetings with sales team members to identify selling hurdles for and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built relationships with customers and community to establish long-term business growth.
  • Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

Delivery Driver

Fed Ex Ground
09.2020 - 02.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled 40 hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Contributed to environmental sustainability by following eco-friendly driving practices.

Delivery Driver

Amazon
04.2019 - 09.2020
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms 10 times a day.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Delivered packages to customer doorsteps and business offices.
  • Filled out load paperwork and DOT-mandated log books.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Retail Store Manager

Tmoblie
03.2015 - 03.2019
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversee client traffic retained, and deliver world class client experience.
  • Used management routine to coach and drive business results 15 minutes before each shift.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Harper’s Ferry Job Corps
Harpers Ferry, WV
02-1998

Skills

  • Customer engagement
  • Strategic issue analysis
  • Relationship management
  • Effective multitasking
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Team leadership and coaching

Accomplishments

  • Supervised team of 10 staff members.

Timeline

Assistance Store Manager

ATT
02.2021 - Current

Delivery Driver

Fed Ex Ground
09.2020 - 02.2021

Delivery Driver

Amazon
04.2019 - 09.2020

Retail Store Manager

Tmoblie
03.2015 - 03.2019

High School Diploma -

Harper’s Ferry Job Corps

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