Bryant Jackson
Tampa,Florida
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
RIP WEACHTER INSURANCE AGENCY
06.2024 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate records, resolved billing and payment issues and ensured compliance with company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
LICENSED INSURANCE AGENT
MORGAN AUTO GROUP
01.2023 - 06.2024
- Recommended type and amount of coverage based on analysis of customers' circumstances.
- Calculated quotes and educated potential clients on insurance options.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
RURAL CARRIER ASSOCIATE
UNITED STATES POSTAL SERVICE
09.2018 - 01.2023
- Assisted with loading and unloading trucks when necessary to expedite the delivery process.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted mail according to order of address appearance for easy access in field.
- Enhanced customer satisfaction with timely and accurate mail and package delivery to both residential and commercial addresses.
INTERVIEWER AND RECRUITER
Heakin Research
01.2014 - 08.2017
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Assisted in coordination of on-site interviews, managing schedule to stay organized.
- Streamlined the interview process for improved efficiency and better candidate experience.
Education
High School Diploma -
Tampa Bay Technical High School
Tampa, FL01-2017
Associate of Arts - Business
Hillsborough Community College
Tampa, FL01-2020
Skills
- Time management
- Computer skills
- Package handling
- Customer service
- Loading and unloading
- Attention to detail
- Inventory sorting
- Client relations
- Computer proficiency
Certification
- 2-14 Life and Variable Annuities
- 2-20 Property and Casualty
Timeline
CUSTOMER SERVICE REPRESENTATIVE
RIP WEACHTER INSURANCE AGENCY
06.2024 - 03.2025
LICENSED INSURANCE AGENT
MORGAN AUTO GROUP
01.2023 - 06.2024
RURAL CARRIER ASSOCIATE
UNITED STATES POSTAL SERVICE
09.2018 - 01.2023
INTERVIEWER AND RECRUITER
Heakin Research
01.2014 - 08.2017
High School Diploma -
Tampa Bay Technical High School
Associate of Arts - Business
Hillsborough Community College
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