Bryant Johnson
Albany,GA
Summary
Accomplished leader with extensive experience at Walmart, focusing on team management and operational efficiency. Proven track record in recruitment and employee development, leading to measurable performance enhancements and increased customer satisfaction. Strong conflict resolution skills and proficiency in Microsoft Office support consistent achievement of departmental objectives while fostering a positive workplace culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Order fill Supervisor
Tractor Supply
Macon, GA
07.2024 - Current
- Provide visible leadership and drive a motivated, positive, productive workforce to ensure safety and quality standards are met.
- Establish daily production goals and monitor intraday performance to achieve these goals.
- Participate in root cause analysis to identify problems and seeking out opportunities for continuous improvement.
- Identify, coach and develop team members through training, performance reviews, coaching, support and delegation as appropriate for their development level.
- Observe Team Member activities and work methods, to recommend areas of opportunity.
- Daily, weekly, and monthly preparation and planning to identify and prioritize action steps, set timelines, identify and allocate resources necessary to accomplish departmental objectives.
- Communicate policies to team members and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
- Coordinate and monitor production standards, and develop programs to improve operational throughout.
- Assist in training team members on distribution processes and equipment.
- May lead or serve on cross-functional teams to develop network best practices focused on process improvement and leadership development
Inventory Manager 4A Shift
WebstaurantStore
Albany, GA
03.2023 - 07.2024
- Supervise all Inventory Control employees on the specified shift to achieve high performance standards while coaching, training, and developing employees in industry best practices
- Establish and monitor daily, weekly, and monthly metrics specific to Inventory Control teams; identify and resolve operating issues as needed, including oversight of corrective actions and progressive discipline process
- Provide clear and frequent communication to all teams regarding department productivity, company policies and procedures
- Effectively communication via all forms of communication to professionals both internal and external to the location
- Actively engage in 'MBWA' or managing by walking around and serve as a role model of company culture
- Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy
- Maintain adequate staffing levels for the specified shift to ensure operating metrics are met consistently
- Interact with employees regularly to promote a high level of engagement and ensure all safety regulations and rules are followed
- Participate in weekly and monthly manager meetings to share information including metrics review, areas of improvement, employee relations issues, and updates on quarterly initiatives and related projects
- Identify and delegate quarterly initiatives to team members; promote and monitor progress to ensure quarterly goals are met
- Maintain a high level of operating knowledge and positive employee relations
- Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency
- Maintain inventory quality and adjustment accuracy to keep total absolute inventory adjustments below 1% of overall inventory value
- Other duties as assigned
Co-Manager
Walmart
Orlando, FL
06.2022 - 03.2023
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting ensuring diversity awareness.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices
Human Resources Manager
Walmart
Albany, GA
08.2018 - 06.2022
- Assist store with the hiring of new associates. Scheduled each associate approve time off request and scheduled vacations.
- Maintain Payroll and company metrics, sales and profit and week to day store budget and remain in compliance with the state and local government with requirements of Walmart guidelines.
Support Manager
Wal-Mart Neighborhood Market
Albany, GA
10.2014 - 10.2018
- Assist front end of store such as with day to day operations to ensure customers was satisfied with the level of service provided to them, schedule breaks for cashier's and other front of store workers such as stockers cashier's general workers and help assist the head management with the store being the point of contact for customer complaints and services.
Education
Associate Of Arts - Business Administration and Management
Grantham University
Lenexa, KS06.2020
Skills
- Shuttle and bus driving
- Recruitment and interviewing
- Warehouse and freight experience
- Customer service and support
- Accounts payable and payroll
- Leadership and team management
- Human resources and employee orientation
- Office management and administration
- Microsoft Office proficiency
- Retail sales and merchandising
- Conflict resolution and negotiation
- Data entry and computer literacy
- Operations management and budgeting
- Benefits administration and FMLA compliance
- Organizational skills and time management
Certification
- Apprenticeship from Department of Labor, 08/01/17, Present
- CDL B, CDL Driver's License, Class B, passenger endorsement, air brakes, 10/01/16, 10/01/20
- Forklift Certified, Certified industrial operator forklift capacity up to 6k lbs, 03/01/17, 03/01/20
- Certified Notary Public
- Pallet Jack Certification
- Forklift Certification
- First Aid Certification
- Non-CDL Class C
- Air Brake Endorsement
- Passenger Endorsement
Timeline
Order fill Supervisor
Tractor Supply
07.2024 - Current
Inventory Manager 4A Shift
WebstaurantStore
03.2023 - 07.2024
Co-Manager
Walmart
06.2022 - 03.2023
Human Resources Manager
Walmart
08.2018 - 06.2022
Support Manager
Wal-Mart Neighborhood Market
10.2014 - 10.2018
Associate Of Arts - Business Administration and Management
Grantham University