Bryant Kelly

• Developed and implemented sales strategies that improved customer retention.

• Conducted market research to identify new customer interests and business opportunities.

• Helped clients expand into other markets to compete with other businesses, fitting the customer demands and opening paths for growth potential.

• Improved profitability by recommending pricing strategies and optimizing product and service offerings.

• Streamlined business operations by standardizing operating procedures, improving consistency and accountability.

• Established key performance indicators to measure progress towards business objectives and goals.

• Created actionable growth strategies that supported business expansion and improved competitive positioning.

• Performed safe body piercings using sterile technique, precision placement, and approved jewelry.
• Consulted with clients to assess anatomy, placement options, and piercing suitability.
• Educated clients on aftercare, healing expectations, and jewelry maintenance.
• Maintained sanitation standards across tools, stations, and equipment using autoclave protocols.
• Supported studio workflow by organizing appointments, supplies, and procedure-ready workstations.
• Trained apprentice piercers on proper techniques and safety protocols, fostering a supportive learning environment.

• Directed studio operations, aligning workflows with creative, technical, and client service priorities.
• Managed scheduling, bookings, and resource allocation to maintain consistent production readiness.
• Oversaw budgets, invoices, and vendor coordination to support efficient studio administration.
• Developed client relationships, translating project needs into clear deliverables and expectations.
• Maintained equipment, supplies, and workspace organization to reduce disruptions and support reliability.
• Managed daily operations for a seamless client experience, ensuring a professional and welcoming environment.

• Dean's List Fall and Spring Semester 2010 and 2011