Outside of work, I am passionate about road cycling, which has taught me the importance of endurance and strategic planning I enjoy reading, constantly seeking to broaden my knowledge and stay updated with industry trends
BRYANT LAWRENCE
St. Louis,MO
Summary
Experienced professional with a strong background in customer service and operations management. Customer Success Advocate in the financial industry, consistently delivering exceptional service, resolving complex customer inquiries, and devising effective business solutions. Demonstrated leadership abilities as a General Manager at Domino's Pizza, improving operational efficiency, driving revenue growth, and enhancing customer satisfaction. Adaptable and resourceful, eager to leverage skills to contribute to your organization. Passionate about road cycling and reading, these pursuits sharpen strategic thinking, endurance, and industry knowledge. Family keeps me grounded and motivated.
Overview
14
14
years of professional experience
Work History
Customer Success Advocate
Square
09.2021 - Current
- Took ownership of customer issues, ensuring timely resolution and customer satisfaction
- Responded to high volumes of inbound messages in a fast-paced environment, delivering prompt and professional service
- Leveraged product and service knowledge to provide effective solutions, creating positive customer experiences
- Investigated and resolved inquiries and complaints with a proactive, problem-solving approach
- Collaborated with cross-functional teams to enhance the eCommerce experience
- Built strong customer relationships, ensuring satisfaction and fostering repeat business
- Identified opportunities for upselling and cross-selling based on customer needs
- Participated in training programs to enhance service skills
- Received positive feedback for exceptional service and efficient problem resolution.
General Manager
Domino's
07.2010 - 10.2020
- Managed budgets, employee reviews, training, schedules, and contract negotiations
- Built customer and supplier relationships, fostering repeat business and satisfaction
- Maximized operational efficiency by mentoring staff
- Developed social media marketing strategies to enhance brand visibility
- Optimized staffing through a new scheduling system, improving peak hour performance
- Introduced cost-saving measures, reducing staff waste and increasing profitability
- Implemented an inventory management system, reducing waste and boosting efficiency by 50%
- Handled customer complaints, ensuring retention and satisfaction
- Awarded Manager of the Year (2019) for outstanding performance.
Education
Associate Degree in Computer and Information Sciences - Computer And Information Sciences
ITT Technical Institute
Earth City, MO05.2012
Skills
- Customer Service Excellence
- Operations Management
- Leadership & Team Management
- Strategic Planning & Implementation
- Problem Solving
- Effective Communication
- Budget Management
- CRM Software Proficiency
- Data Analysis & Reporting
- Empathy
- Communication
- Problem-solving
- Active Listening
- Adaptability
Accomplishments
Awarded Manager of the Year (2019) and recognized for achievements within the company
Personal Information
Title: CUSTOMER SUCCESS ADVOCATE
Interests
Timeline
Customer Success Advocate
Square
09.2021 - Current
General Manager
Domino's
07.2010 - 10.2020
Associate Degree in Computer and Information Sciences - Computer And Information Sciences
ITT Technical Institute
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