Summary
Overview
Work History
Education
Skills
Timeline
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Louanna Bryant

Whitesboro

Summary

Dynamic professional with a proven track record of enhancing customer satisfaction and driving business growth, notably with Instacart and Lil Lambs Childcare. Leveraged GPS technology and strategic planning to improve delivery efficiency and operational effectiveness. Skilled in customer service and problem-solving, consistently achieving positive outcomes and fostering strong client relationships.

Overview

17
17
years of professional experience

Work History

Delivery Driver

Instacart
08.2019 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Owner/provider

Lil Lambs Childcare
04.2015 - 01.2020
  • Drove business growth by implementing strategic planning and innovative marketing initiatives.
  • Increased profitability for business by optimizing operational efficiency and reducing costs.
  • Fostered client relationships with personalized service and attention to detail.
  • Enhanced brand visibility, utilizing effective social media campaigns and community engagement.
  • Managed day-to-day operations, ensuring seamless workflow and high-quality service delivery.
  • Streamlined processes to improve overall productivity and customer satisfaction.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Consulted with customers to assess needs and propose optimal solutions.

Owner/caregiver

Hillside Living
05.2008 - 02.2014
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

GED -

Carl Sandburg College
Carthage, IL
04.1998

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving

Timeline

Delivery Driver

Instacart
08.2019 - Current

Owner/provider

Lil Lambs Childcare
04.2015 - 01.2020

Owner/caregiver

Hillside Living
05.2008 - 02.2014

GED -

Carl Sandburg College

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Louanna Bryant