Bryant McDaniel
Bethesda,MD
Summary
Highly skilled at installing, repairing, maintaining, and troubleshooting computer hardware and peripherals. Ability to work in a team setting, or independently to provide all facets of computer support. Working knowledge of networking devices fax machines, and printers. Knowledge and understanding of numerous software packages and operating systems. Ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem-solving skills. Able to work well under pressure when providing time-limited support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Administrator
U.S. House of Representatives
Washington , DC
03.2019 - Current
· Resolved customer issues and provided creative solutions.
· Devised strategies for optimizing work procedures, technical training, and standard processes.
· Troubleshot and resolved problems with programs and systems.
· Trained end-users in best practices to minimize errors and protect key data.
· Offered technical helpdesk support to customers on printers, PCs, laptops, tablets, and mobile devices.
· Coordinated installation of updated computer programs and systems.
· Installed and configured components for hardware and software from HP, VMware, and Cisco.
Managed a team of interns and technicians during day to day operations and insured adequate customer support.
Computer Technician
R. Emmanuel Consulting & Training Center
Washington, DC
11.2018 - 03.2019
· Installed software, modified and repaired hardware, and resolved technical issues
· Provided base-level IT support to non-technical personnel within the business
· Resolved customer complaints and concerns with strong verbal and negotiation skills
· Displayed courtesy and strong interpersonal skills in all customer interactions
· Managed Windows XP/Vista/Windows 7
· Ensure that Spiceworks tickets are resolved and completed to the client's satisfaction
Active Directory – Resetting user accounts and Passwords
Education
High School Diploma -
Woodrow Wilson Senior High School
Washington, DC06-2018
Some College (No Degree) -
University of The District of Columbia
Washington, DCSkills
- Performance Analysis
- Troubleshooting and Maintenance
- Program installations
- Office 365
- Spreadsheet management
- Sharepoint
- Multiple application support
- TCP/IP
- Ports and protocol
- Operating system installation
- Application troubleshooting
- Virus/Spyware removal
- Vmware tunnel
- AirWatch
- MTD
- Cisco AnyConnect VPN
- RSA token management
- Isec7 troubleshooting
- Vmware Boxer
- Intelligent hub enrollment
- Windows Migration
- Network Jack activation
- Network troubleshooting
- Network drive mapping
- Switches/Routers
- RDP configuration
- ABM device enrollment
- Hardware configuration
- Data backup and restore
- Printer Troubleshooting
- Mobile device troubleshooting
- Mobile device configuration
- Tablet troubleshooting
- Tablet Configuration
- Avaya desk phone troubleshooting
- Avayax communicator software configuration
- Printer configuration
- Printer mapping
- Printer Troubleshooting
- Fax machine configuration
- Fax machine troubleshooting
- Hardware inventory
- Active Directory
- Password reset
- Account creations
- Group creations
- Zoho ticketing system
- Service desk now ticketing system
- Remedy
- Software installation
- Remote support
- Quick Assist
- Bomgar remote assistance
- Data Disposal
- Customer service
- PC Hardware troubleshooting
- MacOS troubleshooting
- MacOS Installation
- Windows OS troubleshooting
- Management
- Intern Coordination
- End-user training
Certification
- IT Fundamentals Certificate 2018
- CompTIA A+ January 2019
- Achieve Global - Stellar Customer Service Certificate
Timeline
Systems Administrator
U.S. House of Representatives
03.2019 - Current
Computer Technician
R. Emmanuel Consulting & Training Center
11.2018 - 03.2019
High School Diploma -
Woodrow Wilson Senior High School
Some College (No Degree) -
University of The District of Columbia
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