Bryant Mills
Clementon,NJ
Summary
Detail-oriented professional with over 30 yrs of environmental services experience. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Experienced with working with diversity. And willing to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Lead Housekeeper
Cooper Hospital
04.2022 - 04.2023
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Completed schedules, shift reports, and other business documentation.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Conducted daily inspections to verify compliance with housekeeping standards.
Housekeeping Shift Manager
Hard Rock Casino
01.2020 - 05.2022
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Director of Housekeeping
Healthcare Services Group
06.2018 - 01.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Manager
University Of Pennsylvania
03.2000 - 05.2018
- Managed over 35 housekeepers with-in 7 different buildings.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts
- Conducted regular daily inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
Education
High School Diploma -
10.1996
Skills
- Detailed Instruction
- Mopping and Buffing Floors
- Improving Employee Engagement
- Staff Training
- Housekeeping Understanding
- Quality Improvement
- Equipment Effectiveness
- Improvement Plans
- Hazardous Chemicals
- Proper Equipment Usage
- Customer Service Skills
Certification
CPR
Timeline
Lead Housekeeper - Cooper Hospital
04.2022 - 04.2023
Housekeeping Shift Manager - Hard Rock Casino
01.2020 - 05.2022
Director of Housekeeping - Healthcare Services Group
06.2018 - 01.2020
Housekeeping Manager - University Of Pennsylvania
03.2000 - 05.2018
Red Rock Job Corp - High School Diploma,
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